Tier II Technician (TS/SCI/CI Poly required) - IMG Information Management Group, Inc.

Opportunity

IMG has an opening for a Tier II Network Technician (Level 2) to support the customer’s computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling.

The job duties of the Tier II Network Technician (Level 2) are as follows:

• The Tier II network field technician will support the installation and maintenance of the client LAN/WAN devices.
• Respond to and resolve incident tickets.
• Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs).
• Draft and implement standard network change requests.
• Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment).
• Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.
• Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA process).
• Layer 1 and Layer 2 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP).
• Configure and troubleshoot layer 2 switching (VLAN’s, Port Security, Thin Configs). 
• Knowledge Cisco IOS, Juniper JUNOS, Brocade and Foundry OS. 
• Familier (doesn't need to be a SME) with Layer 3 protocols such as OSPF, BGP, VRRP, HSRP, MPLS, LSP, GRE.
• Familiar with Visio, ServiceNow and Confluence.
• May have up to 10% COMSEC responsibilities based on site and team needs.

Qualifications

Additional required qualifications include:

• Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) and Open SystemsInterconnection (OSI) model.
• Working knowledge of basic routing fundamentals.
• Ability to travel 25 percent of the time.
• In order to be considered for this position, you must have a valid driver’s license and anacceptable driving record.

Required Skills, Experience, and Education:   Candidate must have 10 years of related/relevant work experience that can be a combination of work history and education.  This equates to a Master’s and 4 years, Bachelors and 6 years, Associates and 8 years or HS and 10 years of experience that can be a combination of work history and education. Must comply with DoD 8570 IAT Level 2.

Required Clearance:  Active TS/SCI, with CI Poly.

About IMG

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 35 years.

IMG Benefits:

• Health, dental, vision, and life insurance
• Short term and long term disability insurance
• 401(k) with generous company match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Personal leave plus paid federal holidays
• Professional development and training assistance

IMG is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.