Tissue Services Manager - Tissue Donation - Versiti, Inc.

Overview:Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious.We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories.Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers.At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.Position Summary:Under the direction of the Executive Director, OPO/TB is accountable for management of the Wisconsin Tissue Bank (WTB); responsible for successful execution of business and strategic initiatives; responsible for managing the people and financial resources; and for on-going and sustainable improvement in the areas of compliance, customer/employee satisfaction, and process control. Grows tissue donation referrals to the WTB (Wisconsin Tissue Bank) Recovery Program in collaboration with the Manager, OPO Program. Serves as liaison with hospital representatives, funeral homes and medical examiner/coroners.Responsibilities:

• Planning* Works with Director to set strategy, goals and objectives for community activities and hospital development.* Develops annual plans for areas of responsibility that contribute to the achievement of strategic goals.
• Operations* Manages overall operations of the WTB: ensures operations of areas of responsibility are conducted according to all applicable regulatory and operational requirements while meeting goals for operational quality, operational/cost-effectiveness, and customer satisfaction.* Ensures processes are consistent, effective, and efficient and maximize productivity.* Maintains advanced tissue procurement technical knowledge, and serves as a resource to staff members. * Collaborates with the Director OPO/TB and Medical Director in compiling necessary reports and statistics related to the WTB. * Assists the Director OPO/TB in the negotiation and maintenance of contracts for services provided by the WTB.
• Quality Assurance/Regulatory Compliance* Maintains working knowledge of applicable regulations and accreditation requirements. * Facilitates compliance with the American Association of Tissue Banks (AATB) standards, the Food and Drug Administration (FDA), and affiliated processing agencies. * Ensures that QSDs (Quality System Documents), policies and procedures needed for the uniformity and quality of operations are current and in keeping with the AATB and local, state and federal regulations governing the WTB and ensures compliance with same.* Assists in monitoring of quality assurance and quality control activities.* Analyzes tissue recovery/coordination processes from all data sources & implements process improvement or correction designed to maximize efficiency and quality of recovery activities.* Ensures that all applicable records are maintained in a complete, organized and confidential manner, provide trackability and traceability, and are easily retrievable.* Performs or participates in internal audits and external assessments.
• Human Resource Management* Manages team of tissue screening and procurement coordinators; sets work assignments and schedules; provides oversight of human resource management for area of responsibility. * Hires, develops and retains outstanding talent. Mentors staff in career growth and personal development.* Establishes clear goals and objectives for the team to meet business targets. * Develops and implements metrics reflective of targets, and reviews them regularly with the team to monitor performance versus goals. Assigns ownership and holds staff accountable.* Leads by example, motivates and inspires.* Coordinates training of new staff, acquainting them with BCW policies, and ensures staff competency.* Prepares and delivers performance evaluations to staff.* Collaborates with OPO Clinical Manager to ensure hospital development staff is trained in tissue development activities
• Financial Management* Looks for creative ways to achieve growth targets and business objectives. Participates in the development and tracking of revenue plans. Meets or exceeds financial goals. * Prepares and manages operating budget, including capital budget. Reports performance to key metrics at least monthly.* Provides ongoing monitoring and analysis of financial performance for areas of responsibility and takes necessary action; ensures cost-effective resource utilization..
• Customer Service Builds strong relationships with hospital representatives, funeral homes and medical examiner/coroners; develops local hospital programs to increase tissue donation referrals. Develops and maintains effective intra- and inter- departmental relationships affecting tissue procurement.
• Collaborates with OPO/TB staff in hospital-wide and community activities to increase organ and tissue donation awareness and grow organ and tissue donation referrals to the WDN and WTB (Wisconsin Tissue Bank).
• Participates in hospital meetings and other activities.
• Participates in program and educational initiatives.
• Supports and demonstrates a customer services commitment to internal and external customers through adherence to BCW’s customer services standards and processes.
• Maintains competence through attendance at mandatory and other job-related educational opportunities.
• Actively participates in BCW’s Lean and continuous improvement initiatives and leads Lean implementation in area of responsibility.
• Ensures that staff members are educated to comprehend how applicable laws, regulations, policies and procedures impact their job responsibilities, and ensures their compliance.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications:Education

• Bachelor's Degree from an accredited college or university required
• Associate's Degree in a health care field required

Experience

• 4-6 years related experience may be substituted for Bachelor’s degree with the approval of OPO/TB Management and Human Resources required
• 4-6 years of progressively responsible experience performing quality assurance, donor screening, and tissue procuring in a tissue bank required required
• 1-3 years year leadership/supervisory experience required required

Knowledge, Skills and Abilities

• Demonstrated expertise and working knowledge of tissue procurement required
• Business acumen; ability to communicate a vision and implement strategies to achieve it
• Strong leadership skills; demonstrated ability to manage diverse teams, to influence cross-functional teams and to lead change
• Excellent interpersonal, communication and organizational skills
• Creative, with “can do” attitude; innovative problem solver
• Strong detail orientation and analytical ability
• Ability to provide effective leadership, confirmed ability to manage and grow people
• Demonstrated problem solving, decision making, and conflict resolution
• Excellent customer service skills with a professional, courteous demeanor
• Flexibility and dedication for handling a demanding, irregular schedule and stressful situations
• Basic computer skills; knowledge of word processing preferred

Licenses and Certifications

• Certification as a Certified Tissue Bank Specialist (CTBS) granted by the American Association of Tissue Banks (AATB) preferred; must be achieved within 2 years of hire preferred
• Valid Wisconsin Driver’s License and access to a vehicle required

Tools and Technology

• Personal Computer required
• Personal Digital Assistant (PDA) required
• Pager required