Title Administrator Supervisor at Credit Acceptance Corporation

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues.  Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance.  We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within.  Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

About this Position:

Through performance monitoring, the Supervisor will ensure adherence to procedures, policies and company guidelines and initiatives. The Supervisor’s primary focus will be to coach team members toward ultimately improving their team’s contribution to overall key department performance metrics. This position is within the Repossession department and responsibilities include:

• This position will work onsite at the Southfield, Mi location.

• Lead 6-12 Title Administrators in effectively and efficiently managing tasks related to receiving and pulling titles, accurately updating our systems with valid information and handling electronic title record exceptions.

• Support and develop processes for efficiently enforcing title compliance policies while minimizing legal risk and ensuring Credit Acceptance’s interest is always secured on a vehicle we finance by properly managing our lien.

• Identify processes and suggests process improvements while effectively communicating any changes to your team.

Outcomes and Activities:

• Service: Maintain Standards of Service expectations for title/lien requests from internal and external customer and ensure compliance with our policies, processes and legal guidelines. Ensure title and lien documents are received, stored and pulled in a timely fashion and all impacted systems are updated accurately.

• Support the Business: Maintain expertise on national and state specific title processes. Identify processes to improve and deliver more efficient results to the function’s customer (other Credit Acceptance Departments and the Dealers).

• Coach: Motivate and mentor team members to achieve specific goals and provide feedback of performance based on departmental objectives and observations. Assist team members to obtain the necessary job specific knowledge base and develop effective problem resolution skills

• Communicate: Effectively encourage two-way dialog to improve outcomes.

• Provide Input: Identify barriers and develop business strategies to improve and support company and departmental objectives. Participate and provide feedback in corporate initiatives. Conduct interviews and provide feedback to ensure right people selection through hiring process.

• Promote company culture: Resolve team member’s issues or problems in a positive and confidential manner by treating all team members fairly and with respect and be available and approachable to discuss concerns. Support and encourage Great Place to Work Principals to promote a healthy work environment.

Knowledge and Skills:

• Communication: Clear; good written and verbal communicator; solicit feedback; build trust and credibility; support change.

• Ownership - Own performance, receptive to feedback; applies feedback to improve; active participant in training and coaching sessions.

• Assessment - Assess team member performance and fit; assess process and policies; identify barriers; recommend and implement solutions.

• Coach - Set expectations; continuously coach team members; facilitate learning and development; leverage best practices; build a high performing team.

• Honest - Ethical; best interest of organization; fair; consistent; integrity.

Position Requirements:

• This position will work onsite at the Southfield, Mi location.

• Motivate others to achieve goals

• Speak clearly, professionally and articulately in a meeting setting, up and down the organization

• Understand and consider multiple business impacts when making decisions that do not have a documented, clear cut solution.

• Comfortable with handling issues and problems from team members and third parties

• Provide honest and constructive coaching feedback to team members

• Create a climate where people can do their best, and motivate all kinds of Team Members

• Operate office equipment (copy machines, fax, telephone, keyboard).

• Set Clear Expectations understood by various types of team members and Performance Manage to those set expectations.

• Desire to understand own strengths and development needs; acts upon feedback from both Team Members and Management

Requirements:

• Associates Degree or equivalent work

• Minimum of 2 years previous leadership experience or experience in a senior/mentoring role

• Demonstrated ability to assess team member performance and implement action plans

• Demonstrated ability to make and communicate decisions autonomously

Preferred:

• DMV Titling and/or Dealer Title experience

• Bachelor’s Degree

• Minimum of 1 Year experience with Credit Acceptance

Targeted Compensation: $61,363.00 - $71,000 + a monthly bonus plan

INDSERMP #zip #LI-Onsite

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:

• Identify the Right People by recognizing top talent
• Set Clear Expectations by managing change and directing others
• Train team members and focus on developing talent
• Performance Manage by ensuring accountability and driving results
• Create the Right Environment by establishing trust and managing conflict
• Maintain the Right Number of team members needed to build an effective team

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department 

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

California Residents: Please click

for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.