TMO Quality Supervisor - Venu+

SCOPE

The Quality Supervisor oversees the quality of VENU+'s services and products. Responsible for the day-to-day fulfillment of operational activities and business objectives. This position will be in charge of leading and developing a team of Drivers, Inspectors, and Cleaners. The Quality Supervisor will monitor the productivity, efficiency, and safety of warehouse personnel within our TMO Department.

KEY RESPONSIBILITIES

· Works closely with the Director of Customer Service on staffing, and the performance of the Tourist Mobility Services.

· Organizes and oversees the schedules and work of departmental staff.

· Supports the organization's goals of improving manufacturing quality and efficiency by conducting or assigning inspections, assessing the results and the manufacturing process, and proposing improvements based on findings.

· Conducts performance evaluations that are timely and constructive.

· Handles discipline and termination of employees as needed and following company policy.

· Conduct daily huddles and monthly meetings.

· Monitors production and staffing costs, and continually seeks areas and processes that can be streamlined to produce cost savings.

· Tracks inventory levels, orders new supplies, and ensures inventory and storage areas are clean and maintained

· Ensures compliance with safety regulations, and monitors staff to ensure they are following safety procedures.

· Collaborates with other departments and customers and communicates job expectations to employees.

· Prioritizes tasks and manages time to ensure the team meets deadlines.

· Ensures facility equipment and vehicles are properly maintained.

· Tracking expenses related to fuel, storage, and truck maintenance.

REQUIREMENTS

· High School Diploma or equivalent

· Associate degree preferred

· 2-4 years of progressive operations supervisory experience in a theme park, entertainment, or fleet maintenance environment

· Well-developed analytical skills

· Strong interpersonal and supervisory skills

· Excellent verbal and written communication skills

· Proficient in Microsoft Office products

· Exhibits a professional attitude in a fast-paced environment

· Mechanically inclined and oriented

· Demonstrates the willingness to work a flexible schedule that may include nights, weekends, and holidays

· Able to handle difficult customers with diplomacy and tact

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is regularly required to stand, walk, bend, kneel, stoop, crouch, crawl, and climb all day while performing the duties of this job. The employee must frequently lift and/or move items over 50 pounds. Use of ladders and other material handling devices are required as needed.

WORKING CONDITIONS

The position responsibilities are carried out in a warehouse setting. This role is sometimes exposed to hot or cold temperatures. This position requires that you stand and walk for most of the shift.

This position description is a summary of the typical functions of the position, not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties. Management reserves the right to assign or reassign duties and responsibilities to this position at any time. This position description does not constitute a written or implied contract of employment; employment remains "at will." Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions