Tobacco Treatment Specialist - Maine QuitLink - Maine Health
Portland, ME 04101
About the Job
- This position is embedded in the Maine QuitLink statewide tobacco treatment phone program.
- 4 days per week Schedule
- Grant Funded with Remote Option
- Tobacco Treatment Specialists provide participant-focused behavior change services via the telephone to support participants' process to quit tobacco use while meeting established performance expectations. The Specialist must attend weekly staff meetings, monthly training, and feedback/coaching sessions, apply learning from coaching and training into interventions with participants, and comply with attendance, punctuality and all other behavior expectations and company policies.
- Required Minimum Knowledge, Skills, and Abilities (KSAs)
- Education: Bachelor's degree in related field and/or equivalent work experience in behavior change service, counseling, health education or related field required.
- License/Certifications: Advanced knowledge and skills in tobacco treatment training as identified by holding or being eligible to apply for certification as a being (or applying to be) a Certified Tobacco Treatment Specialist (TTS-C).
- Experience: See "Education." Three-year minimum counseling experience, or related experience such as coaching, mentoring, or training, preferably in a clinical setting. Chemical dependency coursework or work experience preferred. Previous experience providing interventions in health behavior change program strongly preferred.
- Analytical abilities necessary to obtain medical histories, prepare treatment plans, and treat assigned patients with minimal guidance and direction.
- Interpersonal skills necessary to interact with a variety of personnel (e.g. patients, employees, physicians, and other health care professionals.)
- Demonstrated high-level communication and active listening skills: ability to effectively problem-solve and work with a wide variety of people.
- Computer competency - work processing, database management, etc.
- 9. Participant/Customer focus: Excellent customer service and telephone skills.
- Ability to work in a productive environment that requires all work to be completed on the telephone.
- Proficient computer skills, including basic MS office skills: comfortable navigating database screens.
- Self-direction and initiative to achieve team and individual goals; skilled as an individual contributor and team member, desire to contribute to the overall success of the team and the clients served.
- Demonstrated ability to learn and to adhere to a wide range of strategies and protocols.
- Demonstrated ability to attend to detail and follow through on tasks.
- Demonstrated ability to remember and accurately retrieve information in order to assist customers.
- Demonstrated dependability, flexibility and professional demeanor.
- Previous success in customer focused role demanding high-level communication and active listening skills.
- Previous use of Motivational Interviewing and other brief intervention models strongly preferred.
Additional Information
With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.
Source : Maine Health