TOCC Engineer - Informatic Technologies Inc

Hybrid: 2 days in office

The Technology Operations Engineer role will provide day-to-day support of our electronic trading and clearing applications. The ideal candidate will have the ability to monitor all customer facing environments and be responsible for efficiently triaging incidents while adhering to strict guidelines and policies that have been put in place to reduce overall risk and impact. TOCC's role can be fast paced, demanding and rewarding work that is critical to ensuring the health of our technology systems and business needs.

As a Technology Operations Engineer, you will:

• Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units.
• Remediate systems & application issues in these environments.
• Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support
• Accurately report incidents to management

Principal Accountabilities:

• Learn and execute triage, escalation protocol and recovery procedures per application/business area
• Utilize monitoring systems and company tools to ensure system stability while guaranteeing all incidents are acknowledged in a timely and efficient manner
• Learn specific application flows and general functionality by application
• Process hardening. Identify and implement process improvements
• Document timeline of events for incident reporting and postmortem

Other qualities we are interested in:

• Basic proven Linux knowledge
• Experience with incident/issue management systems and process
• Proven ability to multi-task and prioritize, especially in critical and high-pressure scenarios
• Established communication pattern/experience with internal and external customers; regional, local, in-person and/or virtual
• Cloud platform experience