Total Loss Claims Representative - Plymouth Rock Assurance

The Total Loss Unit within our Claims Organization is responsible for identifying, negotiating and settling total losses with both insureds and claimants.  The Total Loss Claim Representative processes payments and is responsible for the documentation of assigned claims as well as coordinate disposition of the total loss salvage vehicle.  He/she is responsible for controlling total loss expenses and salvage recoveries on all total losses assigned.

Perks: 

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Robust wellness & health and fitness reimbursement programs
• 401(k) bonus program
• Tuition reimbursement
• Auto and home insurance discounts
• Volunteer opportunities
• 2:1 donation matching program
• Company-paid life and disability insurance plans
• Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans

Responsibilities:

• Negotiates and communicates all total loss and diminished value settlements per company and state guidelines. Multi jurisdictions, including MA, NH, CT, NY, and others as required
• Understands the total loss evaluation methodology processes with the ability to effectively communicate these to vehicle owners.
• Has a basic understanding of vehicle financing / leasing.
• Reviews damage estimates to confirm vehicles are total losses.
• Documents all settlements and actions in the claim file system.
• Works directly with salvage vendor to move vehicles and obtains salvage bids where necessary
• Negotiates and settles claims within his/her individual authority. Submits claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate.
• Escalates claims to supervisor that are not moving in a positive direction.
• Maintains an effective diary system on pending files. Prioritize and handle multiple tasks simultaneously.
• Quickly adjusts to fluctuating workload and responsibilities.
• Keeps involved parties and agents updated on the status of the claim and emerging issues.
• Ensures that service, loss and expense control are maintained at all times.
• Adheres to privacy guidelines, law and regulations pertaining to claims handling.
• Prepares payments to vehicle owners, banks and lease companies.
• This role will report in person to our Boston office, located directly across from South Station. 

Knowledge/Skills:

• Property and casualty claims handling experience desired
• Ability to work independently and in a team environment
• Excellent oral and written communication skills
• Excellent organizational skills
• Solid problem solving skills
• Proficient in Word, Excel, MS Outlook

Educational Requirements:

• Bachelor's degree from four-year college or university or commensurate work experience preferred
• Previous auto claims handling
• State Adjusting licenses or the ability to obtain them within 6 months of employment

The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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