Touring Services Manager - AXS - Los Angeles, CA

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

Read more about AXS here and here.

The Role

The Touring Services Manager will play a pivotal role for AXS in the company’s continual evolution in the live entertainment industry.  This person will work with existing AXS clients as well as tour promoters, artist managers, agents, record labels and other touring representatives in the creation and implementation of marketing and ticketing offers for events sold on the AXS platform.  This person will collaborate with internal teams to introduce AXS’ Artist Services capabilities to the live music industry, assist in the creation of ticket sales strategies, and contribute to the implementation of creative tour marketing programs, direct artist-to-fan solutions, and ticket promotions.  This position will also offer assistance with inventory management and reporting for various AXS ticketed events, as needed. The qualified candidate will have demonstrated an understanding of the live music industry with particular insight into the unique dynamics of concert ticketing.  This person will also be highly experienced in ticketing operations, team leadership, the creation and delivery of presentation materials and managing high-profile relationships.  

What You'll Do

• Secure AXS’ reputation within the live entertainment community as a critical tour marketing activator and ticket sales partner
• Assist AXS in developing strong, consultative relationships with key music industry insiders and influencers that result in revenue and profit producing projects
• Create and distribute event and offer specifications for tours.
• Maintain a highly visible and positive presence for AXS and its ticketing clients
• Collaborate closely with partners to familiarize and educate them on diverse AXS programs and tools that impact tour performance, such as, but not limited to: APEX Pro, AXS Mobile Reporting App, VIP, Fair AXS, AXS Premium, and AXS Mobile ID ticketing.
• Create supporting materials that present AXS’ products and services as music industry solutions
• Serve as a primary liaison for industry stakeholders regarding AXS products and services.
• Gather feedback and insights of industry trends
• Support AXS venues, as needed, with the set-up, maintenance and support of events on the AXS platform, including but not limited to, creation of ticket offers, inventory management, pricing modifications and event reporting.
• Act as a liaison between internal marketing and promotion teams with external tour partners.
• Make ongoing recommendations on how to improve external and internal processes to improve efficiencies of future projects
• Provide analysis of strategic positioning and helping to identify growth opportunities and threats
• Work with the internal teams at AXS to ensure expectations are appropriately set and project execution is delivered
• Provide support to the department and perform other duties, as assigned

What You'll Bring: 

• 3 years of music and/or ticketing industry experience
• Bachelor’s degree preferred
• Strong analytic and strategic capabilities
• Ability to inspire and lead teams comprised of cross-functional skill sets
• Ability to negotiate internal and external politics to achieve desired results
• History of success in team settings and a desire to win
• Detail-oriented, organized and focused on quality
• Excellent time management, presentation and written communication skills
• Experience with live event ticketing systems, such as AXS’ Back Office platform
• Proficient in Microsoft Office, Excel, PowerPoint, Email and basic web-based protocols and communication tools
• Positive with a “can do” attitude
• Team player who enjoys working in a high achieving, “start-up” environment
• A commitment to delivering the best.

Pay Scale: $56,147- $80,000

Why AXS?
AXS, a subsidiary of AEG, sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.  

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More About AXS

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.