Tower Agent (Global Cleanliness) - BOS - Delta Air Lines Inc.
Boston, MA
About the Job
How you'll help us Keep Climbing (overview & key responsibilities)
Thank you for inquiring about the opportunity to become a Tower Agent - Global Cleanliness. As a Tower Agent, you will work in a dynamic, constantly changing environment and ensure contracted cabin service groups efficiently and effectively service aircraft.
Summary of responsibilities (not comprehensive of all tasks):
- Assigns cabin servicing activities to contracted cabin service groups.
- Monitors the operation in partnership with other lines of business and adjusts the necessary resources to accomplish required cabin services as circumstances change.
- Uses radio, phone, and/or computer dispatching tools to ensure proper information and data is relayed.
- Manages all flights related to cabin servicing requirements, including delayed departure time assignments, coordinates service call backs, and communicates the current state of the flight to appropriate personnel.
- Practices safety-conscious behaviors in all operational processes and procedures.
The starting pay is $23.85 per hour. Additional pay increases occur regularly through 10.5 years.
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives.
- 401(k) with generous company contributions up to 9%.
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
- Domestic and International space-available flight privileges for employees and eligible family members.
- Career development programs to achieve your long-term career goals.
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
- Recognition rewards and awards through the platform Unstoppable Together.
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
What you need to succeed (minimum qualifications)
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces a diverse set of people, thinking and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
- Should be proficient in communication skills: verbal, written, and listening; strong interpersonal, problem-solving, and decision-making skills are preferred.
- Must be able to type a minimum of 30 WPM.
- Should have strong analytical, organizational, and administrative skills.
- Should be a self-starter and able to manage multiple tasks simultaneously.
- Must be willing to work rotating shifts, including overnights and days off.
- Must possess a strong customer service orientation.
- Critical thinking and problem-solving skills are required for effective service.
- Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.
What will give you a competitive edge (preferred qualifications)
- Knowledge of OSS and RES automation systems is preferred.
- Operational experience in Airport Customer Service (passenger service and ground operations) or Cabin Services is preferred.
- Previous experience in a dispatch-related role is preferred.
Source : Delta Air Lines Inc.