Traffic Management Center Manager - JZ0 LBJ INFRAESTRUCTURE GROUP LLC

About us:

Who is NTE Mobility Partners and LBJ Infrastructure Group? The North Tarrant Express was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. With an Average Annual Daily Traffic (AADT) of 200,000, this Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County. The LBJ Express is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. With an Average Annual Daily Traffic (AADT) of 270,000, it is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, approximately three months ahead of schedule, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed.

Job Description:

The Traffic Management Center (TMC) Manager is responsible for the principal monitoring of the roadways to include detecting, confirming, updating, and responding to traffic related incidents, congestion, and for monitoring the roadway and critical 24/7 operational systems and dynamic toll pricing on the IH- 635 (LBJ), NTE, and NTE3 TEXpress Lanes Projects in the DFW area. The manager position oversees the TMC and functions as the eyes and ears of detection and management of all activities being handled by the TMC. The person in this position will be responsible for all aspects of managing a "state of the art" Traffic Management Center and is expected to be proactive and proficient in the communication of relevant events to internal and external stakeholders.

Essential Duties and Responsibilities:

• Keeps TMC procedures up to date and ensure compliance with them.
  
• Interviews and conducts any other related processes to staff the TMC and Customer Assist areas.
  
• Motivates team in a high-paced environment.
  
• Ensures proper training programs and resources are in place to ensure quality, procedure compliance, best practices, and maximize talent retention in the department.
  
• Oversees and coordinates the real-time detection and response to traffic management data information from real time multiple sources such as alarms, flow map, Closed Circuit Television (CCTV), video display wall, police radio monitor, cell phone call-ins, and other sources.
  
• Verifies the proper classification of traffic events such as congestion, incidents, special events, construction, and device malfunctions using available assets (CCTV, DMSs, etc.) and coordination with other personnel.
  
• Views, creates, modifies, and enables response scenario plans when traffic event is detected. Evaluates and responds to minor and major incidents, by determining lanes blocked, injuries, fatalities, spills, and estimated incident duration and by confirming First Responders.
  
• Leads others on best ways to make use of camera and scans multiple monitors to monitor, verify, and diagnose traffic events. In charge of the monitoring of environmental conditions (AQM) and Roadway Weather Information Systems (RWIS).
  
• Defines rules (in coordination with COOs) and supervises changes on Dynamic Message Signs (DMS and toll rate DMS) to include traveler information and to notify travelers of traffic events, or changes in applicable tolls as a result of those incidents or of construction and maintenance-related road closures.
  
• Verifies and communicates critical field device failures (CCTVs, DMS, tolling equipment, etc.). Monitors responses by team members to other non-critical device failures, including actions such as acknowledgement of alarm, viewing and evaluating data, determining location, attempting reset, classifying alarm, recording type, and providing notification to maintenance technicians.
  
• Oversees reversible HOV lane operations in collaboration with other departments.
  
• Regularly communicates with TMC staff, maintenance technicians, senior management, and interagency traffic management personnel about traffic management and traffic events.
  
• Understands the difference between normal and critical incidents, communicates the latter with a sense of urgency to senior mana