Trainer- Healthcare Contact Center - Sagility India Private Ltd

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Trainer- Healthcare Contact Center

Job Description:

We are currently hiring a talented Trainer to join the Sagility Team. As a Trainer you will participate in directing, coordinating, and participate in development and delivery of training programs and training processes for staff.

Roles & Responsibilities:

• Interact with healthcare domain experts to review/rewrite and finalize content; utilize their feedback to revise the documents.
• Develop innovative storyboards, courses, audio/video scripts,
• Create facilitator and participant guides, job aids and other materials.
• Write engaging instructional materials including assessments and quizzes, practice exercises with appropriate feedback, procedural steps, descriptions of concepts/processes/principles, opportunities for reflection and self-explanation, overviews, etc.
• Ensure quality of learning content and proofread learning materials to ensure consistency (e.g. ensure references between leader guides and participant materials add-up, checking formatting, confirming timings in leader guides etc.)
• Collaborate closely with graphics designers and developers to ensure finished materials are authored as specified.
• Share instructional design best practices with other members of the design team in the spirit of continuous improvement.
• Act independently to complete all aspects of content writing
• Attention to detail & Excellent written communication skills; ability to write effective instructional text.
• Act independently to complete all aspects of design activities.
• Review the work of internal or external developers to ensure adherence to the design.
• Define and design learning courses and programs from the healthcare domain on time, to budget and quality standards.
• Conduct skill needs and task analysis Develop learning solutions and gain approvals from stakeholders.
• Interact with healthcare domain experts to review and finalize content; utilize their feedback to revise design documents.
• Develop innovative eLearning storyboards, courses, audio/video scripts, facilitator and participant guides, job aids and other materials
• Write engaging instructional materials including assessments and quizzes, practice exercises with appropriate feedback, simulations, demonstrations, case studies, worked examples, procedural steps, descriptions of concepts/processes/principles, opportunities for reflection and self-explanation, overviews, etc.
• Ensure quality of learning content and proofread learning materials to ensure consistency (e.g. ensure references between leader guides and participant materials add-up, checking formatting, confirming timings in leader guides etc.)
• Collaborate closely with graphics designers and developers to ensure finished materials are authored as specified.
• Share instructional design best practices with other members of the design team in the spirit of continuous improvement.
• Create templates in Microsoft Word and PowerPoint. Manage eLearning partners/vendors

Education:

Any Graduate or Diploma

Experience:

• Minimum 4 years of relevant experience
• Mandatory Skills:
• Attention to detail
• Strong interpersonal skills
• Excellent written and verbal communication skills; ability to write effective instructional text, facilitator materials, audio and video scripts and other design documents
• Strong collaboration skills enabling the designer to work effectively with content owners, graphic designers, deployment teams to ensure that clients? needs and expectations are met
• Preferred Skills:
• Strong knowledge of adult learning principles
• Learning management systems and virtual classroom software

Salary Range: $18.25 an hour and up depending on experience.

Sagility Offers Competitive Benefits Including:

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term and Long-Term Disability
• Flexible Spending Account
• Life Assistance Program
• 401K with employer contribution
• PTO and Sick Time
• Tuition Reimbursement

Join our team, we look forward to talking with you!

An Equal Opportunity Employer/Vet/Disability

Location:

Work@Home USAUnited States of America