Trainer I - Maximus

MAXIMUS is currently looking for a Limited Services Trainer to join our team. The Trainer is responsible for delivering contact center training within the project. The Trainer must demonstrate a high level of content knowledge, understanding of adult learning principles and have experience with classroom management. This position is highly visible to the client, The Centers for Disease Control and Prevention. Additionally, the Trainer will support program goals and initiatives for performance improvement, innovation and efficient organizational processes by identifying performance gaps, causes of the performance gaps and by providing suggested solutions to the Training Lead.

This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)

Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.

Minimum Requirements:

- Bachelor's degree or appropriate combination of education and two (2) to five (5) years of customer service, leadership, and training experience required

- Two (2) years of progressively responsible production/call center experience preferred.

- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery desired

- High level of initiative and enthusiasm about training and employee development

- Ability to effectively communicate with multiple levels within the organization by phone, in person, or through written correspondence

- Professional demeanor and attitude

- Project management, leadership, problem solving and organizational skills desired

- Facilitation, presentation and public speaking skills

- Adapts well to frequent change

- Ability to work independently

- PC Proficiency, especially MS products (Word, Excel, Project, PowerPoint, & Access)

This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)

Home Office Requirements:

- Hardwired internet (ethernet) connection.

- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).

- Private work area and adequate power source.

- Video calls may be requested on occasion. Proper background and attire is required.

Minimum Requirements

- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Hourly Base Pay Minimum for this Position

$

17.20

Hourly Base Pay Maximum for this Position

$

36.06