Trainer/QA - GC Services

Overview

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

Responsible for organizing, coordinating, administering, and overseeing variable aspects of training.

The Interim Trainer will be responsible for delivering training programs to new and existing agents. The ideal candidate will have a strong understanding of our products ad services, as well as excellent communication and presentation skills. The Interim trainer will play a key role in ensuring our call center team provides excellent customer service.

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Early access to earned wages via PayActiv
• Access up to 50% of earned wages (capped at $500 per pay period)

Responsibilities

• Responsible for the implementation and administration of the Intelogix Training Program and Client specific training process for new hires
• Responsible for development of follow-up training for employees in production
• Will review and verify hours recorded on employee time cards and sign that the information is accurate and correct
• May be actively involved in the scheduling/facilitation of LLS sessions
• Prepares materials essential for the training process (copies, presentations, memos, etc.)
• Will report technical problems and follow-up to ensure resolution
• Adhere to Company attendance, punctuality, and meal and rest break requirements
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Work safely without presenting a threat to self or others
• Perform additional duties as required by management
• Supervises new hires during the training process in conjunction with their assigned manager
• Training employees; planning, and assigning work; addressing complaints and resolving problems
• Evaluates and assists each new hire as they progress through training

• Authorized to edit/add time cards in the timekeeping system

• Authorized to recommend disciplinary action

Qualifications

Education:

High School Diploma or GED is required; some college preferred

Experience:

6 months of related experience is required or equivalent education in training/teaching is preferred

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities:

• Must be able to maintain the highly confidential nature of administrative work
• Must be able to establish and maintain effective working relationships with supervising personnel, co-workers and subordinates
• Have the ability to project and convey a positive, concerned, and professional image to applicants and employees
• Must be a detail oriented individual
• Communicate clearly and effectively, both orally and in writing
• Write in a clear and concise manner
• Manage time effectively
• Solve problems or issues that may come up
• Concentrate and focus for extended periods of time
• Cope with high-stress and changing environment
• Remain alert at all times
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

Intelogix is an equal opportunity employer: M/F/Disabled/Vet