Training Administrator - Serco North America

Are you a dedicated individual with a passion for training and a desire to enhance your skills in a dynamic administrative environment? Serco-NA is seeking a Training Administrator to support the effective coordination and execution of training programs.

This position may require vocational or technical education in addition to relevant work experience and is contingent upon contract award.

In this role, you will be responsible for:

• Assist in organizing, scheduling, and executing training programs, ensuring that all logistical elements are in place for smooth delivery.
• Maintain training databases, learning management systems (LMS), and records to ensure accuracy and accessibility for internal and external stakeholders.
• Act as a point of contact for training-related inquiries, providing clear explanations or interpretations of training procedures, schedules, and requirements.
• Help create and update training materials, manuals, and documentation, ensuring they reflect the most current policies and procedures.
• Address routine issues that arise in the course of training operations, with occasional need for interpretation or deviation from established procedures.
• Work closely with senior staff and training professionals to support program development and ensure alignment with organizational goals.

To be successful in this role, you should possess:

• Bachelor degree plus at least 3 years of experience in training administration or a related field. Previous experience in coordinating training programs or educational services is preferred.
• An active DoD Secret security clearance or the ability to obtain one is required.
• Basic knowledge of systems and procedures related to training programs, gained through prior work experience or education.
• Strong communication skills, with the ability to explain and interpret routine processes and information for stakeholders.
• Ability to handle routine problems and make minor adjustments to working methods when necessary.
• Experience working in a collaborative team environment with moderate supervision, contributing to shared objectives.
• 10% travel is required 

Additional Desired Experience and Skills:

• Strong attention to detail in maintaining accurate records and managing training schedules.
• Basic proficiency with learning management systems (LMS) and other relevant software tools.
• Ability to adapt to minor changes in working methods or procedures to meet the needs of the organization.

**Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active.  Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.**

In compliance with local laws regarding pay transparency, the salary range for this role is $56,397.65 to $84,596.99; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.