Training Communication and User Support specialist - Integrated Resources, Inc

Contractor - Training, Communication, and User Support Specialist/Project Coordinator IT-I basic

Project Join our team as a Training, Communication, and User Support Specialist. This is an exciting opportunity for proactive and adaptable individuals who are passionate about delivering training programs, developing communication materials, and providing user support. At our company, you will have the chance to work in a dynamic environment, collaborate with various teams, and contribute to our mission of advancing the prevention and treatment of diseases.

Responsibilities

• Develop and deliver training programs and materials for internal staff and external stakeholders.
• Create and maintain communication materials, including presentations, reports, and newsletters.
• Provide user support for reports, applications, and tools, managing incoming issues and inquiries.
• Assess and prioritize user issues based on urgency, effectively managing complex user situations.
• Collaborate with different teams to ensure consistent and effective communication strategies.
• Assist in project coordination and execution, providing support in various tasks as needed.
• Proactively identify and solve communication-related issues and challenges as they arise.
• Maintain accurate records and documentation of training activities, communication initiatives, and user support interactions.
• 50% of the candidate's time will still be supporting user questions on reports and applications. Same communication skills, problem-solving skills, etc... apply (more heavily written communication)

Qualifications

Required

• Bachelor's degree in a related field.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent written and verbal communication skills.6000 people connected.
• Strong time management and multitasking abilities.
• Proactive and quick learner, with the ability to adapt to new tasks and situations.
• Prior experience in delivering training and excellent public speaking as sometimes he/she will be dealing with 600+ users at a time.

Preferred

Background in pharmaceuticals and clinical trials, but not required.

Ability to manage and prioritize user support issues, understanding urgency