POSITION SUMMARY

The Training & Communications Specialist is the internal content, process, and training expert. The Specialist will identify training needs and map out development plans. Responsible for managing, designing, developing, coordinating and conducting training programs that will boost performance. Present and distribute communications to target audiences. Consults with project managers to assess impacts of project scope and implications throughout project timelines, including development of strategies, readiness assessments, development of training and communications.

Must demonstrate an understanding of customer goals and effectively participate in the development and implementation of business solutions. Additionally, this position will require integration with internal teams, clients and partners to continue education and understanding of the programs and processes.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.

Essential Functions Statement(s)

• Design and facilitate effective training programs for customers to educate them on the programs and processes.
• Design, prepare and coordinate the resources necessary to facilitate education and influence behavior.
• Map out training plans and schedules.
• Conduct training needs assessments and identify skills or knowledge gaps that need to be addressed.
• Market available training opportunities to the audience and providing the necessary information.
• Improve training effectiveness by developing new approaches and techniques, making support readily available.
• Learnandmaintaintheknowledgenecessarytobethesubjectmatterexpertwithregardstoprogram updatesand business processes.
• Regularly evaluate resources and process to ensure effectiveness is maintained and effectively communicate any changes to all necessary parties.
• Present complex information to a wide-range of audiences utilizing various training methods.
• Build rapport with trainees, employees, clients and partners.
• Developandmaintainpositiveworkingrelationshipswithotherteammemberswithinthedepartmentand throughout theorganization to assist in the growth of programs and company initiatives.
• Other duties as assigned bymanagement.
• Regular and prompt attendance at work is a primary function and requirement of this position.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability–Acceptanceofresponsibilityresultinginanticipation/preventionandproblem-solving,which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department ororganization.
• Communication– Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinionsclearlyinproperlystructured,wellorganizedandgrammaticallycorrectreportsordocuments,utilizing language and terminology that is understandable for thereader.
• Computer Literacy–Effectiveandefficientuseofcomputersintheworkingenvironment.
• Customer Focus–Knowingtheinternalandexternalcustomers'businessneedsandactingaccordingly; anticipatingcustomerneeds;givinghighprioritytoserviceandcustomersatisfaction.
• Detail Oriented– Pay attention to the minute details of a project ortask.
• Ethical / Integrity–Demonstrateconductconformingtoasetofvaluesandacceptedstandards;betruthfuland be seen as credible in theworkplace.
• Initiative– Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passivelyuntil the situation demands action.
• Interpersonal– Get along well with a variety of personalities and individuals; showing consideration for and maintaininggoodrelationswithothers;actingcalmlyunderstressandstrain,andnotbeinghastyorimpetuous.
• Reliability– The trait of being dependable and trustworthy, which includes being at work during your scheduled times,arrivingon-timeandreadytoperform jobfunctions,anddemonstratingaccuracywithregardstoassigned tasks.
• Safety and Security– Supports and complies with safety and securityrequirements.
• Time Management–Utilizetheavailabletimetoorganize,followasystematicmethodofperformingataskand complete work within givendeadlines.

Education

• High School Graduate or General Education Degree(GED)
• Bachelor degree in business or Training preferred.

Experience

• Two to three years of related experience.
• Proven work experience as a training coordinator, trainer, training facilitator or similar role.
• Experience inspiring and influencing behavioral change.

Computer Skills

• Knowledge in Microsoft AX, SalesForce, and Adobe.
• Computer literate in a Microsoft Windowsenvironment.
• IntermediatelevelofexperienceusingMicrosoftExcel.Musthavetheabilitytoperformfunctionssuchascreating a spreadsheet, formatting a spreadsheet, using the formula bar to perform various functions, importing/exporting documents, and calculatingnumbers.
• Intermediate level of experience using Microsoft Outlook. Must have the ability to perform functions such as composing, sending, forwarding and replying to incoming e-mail, attaching computerized files, and utilizing calendar and taskreminders.
• IntermediatelevelofexperienceusingMicrosoftWord.Musthavetheabilitytoperformfunctionssuchas composing, editing, naming and saving documents, formatting text,and printing.
• Intermediate level of experience using Microsoft PowerPoint. Must have the ability to perform functions such as creatingpresentations,addingnewslides,previewingapresentation,usinggraphicimagesfromvarioussources, animation,applyingatemplate,addingslidetransitions,usingoutlinesandthedrawingtoolbar.
• Familiarity with e-learning platforms and practices.

Certificates & Licenses

• None

Other Requirements

• Neat and professional appearance anddemeanor.
• Strong communication, presentation and public speaking skills.
• Advanced organization skills and time management abilities.
• Critical thinking and decision making.
• Skills to coach, develop and influence others.
• Hands-on experience coordinating multiple training events in a corporate setting.
• Strong achievement orientation (motivation, sense of urgency, and drive for success).
• Adaptability/flexibility (ability to manage competing demands and changing priorities, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet tight deadlines).
• Strong written communication experience, such as standard memos, letters, training materials, process documents or detailedforms.
• Proficientinintermediatemathematicalskillssuchasadding,subtracting,dividing,multiplying,andcalculationof fractions, percentages, ratio, andmeasurements.
• Primary language used to perform this job is English, bilingual is a plus.