TRAINING COORDINATOR - HUMAN RESOURCES - Seminole Gaming

Overview

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.  New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional  amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Responsibilities

Under the direction of the HR Manager, the individual is responsible for performing functions relating to team members; hiring and onboarding and team member relations.  

ESSENTIAL JOB FUNCTIONS:

May include but are not limited to:

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Provide excellent guest service to internal and external clients.
• Process new and prospective team members and ensuring accurate completion of new hire forms, producing identification badges, time keeping system activation and providing wardrobe appointments.
• Ensure all applicable Gaming Commission guidelines are followed for all new hires and transfers.
• Ensure compliance with I-9 requirements and other mandated requirements.
• Filters all inquiries from current Team Members and potential applicants
• Distribution of all paychecks and ADP pay cards
• Self Service approval of all Team Member address changes
• Process Bereavement, Jury Duty, and payroll discrepancies
• Schedule appointments for HR Disciplines and distributes incoming mail
• Communicate to all Team Members about vendor contact information for Benefits, LOA, 401K, VOE, etc.
• Manage monetary transactions for HR ticket sales for HRL events and Sunshine fund.
• Create/issue all badges for vendors, contractors, new hires and active team members.
• Communicate with and onboard new hires into HR systems, Kronos enrollment and Wardrobe fittings.
• Verify all team member employment changes in HR systems which include but are not limited to HRIS requests, PTO uploads and status updates.
• Assisting with administrative support for all HR disciplines.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Promote a positive image at all times.
• Maintain training records, including scheduling classes and enrolling participants. Update the training calendar and make training room reservations.
• Develop, send, and manage communications such as notices, invitations and responses for scheduled classes.
• Extract training data, compile and prepare reports. Manage training tracking through development and maintenance of Excel Spreadsheets.
• Maintain training materials including inventory, ordering and compilation.
• Facilitate New Hire Orientation and maintain new hire documentation.
• Assist in set up, clean up and maintenance of the training room. Ensure proper care, use and maintenance of equipment and supplies.
• Act a liaison to other departments such as banquets, catering and special events for coordination of training related events.
• Assist in the development and/or delivery of training.
• Participate in assignments related to training team projects and events.
• Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards.
• Comply with all internal policies and procedures.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Perform other duties as assigned.

Qualifications

High School Diploma or equivalent and at least one (1) year of related human resources experience required or an equivalent combination of education and experience in a similar role. Bilingual – Creole or Spanish speaking preferred.

ADDITIONAL REQUIREMENTS:

• One (1) year experience with computerized application systems
• High School Diploma or equivalent required and a minimum of one (1) year of classroom training experience preferably in a casino and/or hotel environment or an equivalent combination of education and experience. Bachelors’ degree in a related field strongly preferred.
• Must have knowledge of MS office software to include Word and Excel.
• Experience working in a high volume, fast paced environment required.
• Ability to update and deliver customized training programs.
• Ability to deliver programs which create a service level of excellence for internal and external guests.
• Ability to tie training to the organization’s strategic goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.
• Excellent interpersonal and guest service skills, along with outstanding telephone etiquette.
• Excellent verbal and written communication skills.
• Ability to perform duties accurately and efficiently and exhibit strong time management and multi-tasking skills.
• Ability to maintain strict confidentiality of all data and information.
• Cash-handling

WORK ENVIRONMENT:

• The working conditions are those typically found in an indoor, climate controlled office environment.
• Will be exposed to casino related factors including but not limited to second hand smoke, excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment.
• This position requires frequent sitting, walking, sometimes stooping, bending and lifting up to a maximum of 25 lbs.
• The incumbent will be located in a fast paced, professional office environment with occasional exposure to casino related factors including, but not limited to, second hand smoke, excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).