Training Coordinator - SSP
Mountain View, CA
About the Job
Training Coordinator
Mountain View, CA
12 Months
Description:
Mountain View, CA
12 Months
Description:
- As a Regional Operations Coordinator, you will have ownership of one or more learning offering processes and will be responsible for operating it reliably, and driving continuous improvements.
- You will perform core work (solving for user inquiries/issues, run program operational tasks, data management and reporting, data audits, etc.), problem solve for special cases, manage initiatives to improve existing, and roll our new processes/programs.
- Manage end to end operations for suite of learning offerings. Drive identification, assessment and execution of ongoing process improvement opportunities in terms of user experience, quality and productivity
- Understand and represent the “voice of the customer” in identifying, prioritizing and execution of process transformation and day-to-day functioning.
- Provide counsel/support to employees and partners, solve their HR queries and ensure a magical customer experience.
- Define, collect and analyse process metrics. Use insights gathered to improve experience, build efficiencies and scale existing processes for growing and/or changing user needs.
- Create and maintain process documentation for all your processes, training colleagues where required.
- Background in customer/user service delivery in large scale environments
- Bachelor’s degree or equivalent practical experience
- 2-4 years of work experience in operations
- Experience in process design and driving improvements and excellent relationship management skills
- Fluency in English (written & spoken) with strong communication and influencing skills.
- Additional languages preferred.
- Ability to self-start and self-direct work in an ambiguous environment.
- Demonstrated attention to detail with time-management and multitasking skills.
- Experience in People Development or learning programs.
- Thorough understanding and affinity to technology and experience with implementation of process automation
Source : SSP