Training Coordinator - Tekfortune Inc.

Mastery Experiences: Training Coordinator
Location: New York City, NY

Responsibilities of a Producer
Producers own the activation of training cohorts.
Please note that an in-house facilitation team will deliver these programs.

Responsibilities include:

• Calendar ownership
  • Responsible for calendaring for all stakeholders (Attendees & Faculty)
  • Update regional calendars including Faculty & attendees calendars

• Roster creation
  • Use automated tools to finalize rosters for each cohort, identifying participants who are relevant for the class and following up with managers where there is uncertainty of eligibility
  • Confirm final roster details with Faculty team and flag anything noteworthy (e.g. senior level participants)
• Comms
  • Manage deployment of comms to attendees & Managers
  • Create & manage cohort chat groups incl. internal chat groups with the Activation & Faculty team members assigned to the cohort
  • Respond to attendee & Manager queries (via email, ping & a ticketing system)

• Class resources
  • Create additional class resources including class agenda, meeting link, go/links, etc

• LMS Management
  • Create events in LMS to populate participants calendars & track completion levels
  • Enroll participants in relevant LPs/Events in LMS
  • Mark attendee completion/attendance post GSS (where applicable)

• Data Measurement
  • Update trix with attendee details to support data tracking

• Facilitation
  • Prepare welcome deck and co-facilitate welcome sessions for attendees

• Live production for virtual classes
  • Provide production support during live sessions where relevant

In-Person Production
As part of their responsibilities, a Producer must be onsite in a specified Google office to provide production support for in-person modules. The responsibilities for this portion of the program include:

• Pre-cohort set up
  • Manage delivery of classroom materials
  • Coordinate & complete classroom set up, e.g. desk arrangements, room decoration, Faculty requirements, material prep, incl. workbooks on desks, swag, printing, educational props, etc.
  • Coordinate attendee logistics including registration
  • Coordinate tech setup and ensure all systems are fully functional in partnership with tech support team prior to classroom kick-off
  • Liaise with local office POCs, e.g. panelists, catering, etc.
• In-classroom Production
  • Attendance tracking & follow up (should anyone be absent)
  • Classroom adjustments throughout the day e.g. setting up spaces for breakout activities
  • Coordinate local office POCs, e.g. panelists, catering, etc.
  • Facilitation assistance, e.g. distribute handouts, roaming microphone to drive attendee engagement, replenishment of classroom supplies, etc.
  • Action feedback from Faculty & attendees relating to room set up/logistics

• Post-cohort Production
  • Classroom clean up and reconfiguration
  • Safe storage and stock taking of training materials

Finalize and close out open tickets with office POCs incl, tech & REWS which will require in-classroom checks, e.g. tech equipment successfully returned (loaner laptops)