Training Lead - Chick-fil-A
Rochester, MN 55904
About the Job
At Chick-fil-A, Training Leads are responsible for assisting the management team in leading and training new and current team members so that each restaurant guest has an outstanding experience. Training Leads work closely with our Training Director to teach and guide all members of the team to support the 3 focus areas of the “winning hearts everyday strategy:” Great Food, Fast &
Accurate Service and Genuine Hospitality.
General Responsibilities:
- Lead and Support the Ear of Corn’s Mission and Vision Culture.
- Lead, train, and support the four components of the hospitality model: Honor, Dignity, & Respect for all.
- Support a recognition culture by acknowledging team members who are performing to a high standard
- Support and influence the restaurant’s overall operational and financial goals.
- Work flexible work schedules to support the restaurant’s operations and guest demands.
- Available to work a minimum of 30+ hours per week.
- Ability to open and close the restaurant while performing safe and secure audits.
- Hold self and team members accountable to the restaurant dress code, break and lunch meal periods and discount policies.
- Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback.
- Lead, follow-up, and participate in daily/weekly/monthly/quarterly cleaning checklists.
- Ensure that team members monitor the dining room, restroom, parking lot and overall facility cleanliness.
- Be a Food Safety Ambassador in your work center and on your team lead on duty shifts.
- Participate in food safety and quality checks
- Ensure that Team Members work at a pace to maintain restaurant’s established speed of service
- guidelines.
- Address guest issues that may arise, consulting with your director regarding complex issues.
- Be receptive and accountable to feedback and coaching from your respective Director.
- Complete guest safety and Intruder safety pathways and demonstrate knowledge to team members.
- Participate in food safety certification class to obtain your State of MN certification.
- Manage cash accountability systems through verifying safe counts, register counts, safe deposits
Training Responsibilities:
- Receive and respond to team member call-Ins while following Illness protocols.
- Meet with your designated Director weekly/monthly to discuss team and business results.
- Manage candidates through the life cycle of the onboarding process, ensuring a positive candidate experience that displays our vision culture of uncommon care.
- Perform uniform fittings, order uniforms, and update uniform data into hiring board system.
- Complete team member onboarding paperwork and upload required documents.
- Assign training to respective leaders and team members for onboarding and/or development.
- Develop and execute the daily/weekly onboarding and training strategy while partnering with your Training & Development Director.
- Pair new team members with team trainer sponsor with a two-week out training schedule.
- Host orientations for new team members and communicate training schedule to all involved.
- Partner with Training and Development Director to measure completion of training and any additional training needed.
- Partner with Training and Development Director on positional training focuses Including business needs, development, and retention and ensure positional training Is being executed by Trainers and Leaders.
- Support certified team trainer selection, training, and program execution.
- Identify and assist in developing/training a shift leader/team leader bench to accommodate sales growth.
- Maintain a learning mindset by staying current with best practices
- Lead special projects and/or captainships assigned by your respective Director.
We are looking for a Training Lead that focuses on our values of striving for excellence, serving others first, and showing Rochester something better. We are excited to develop people to pursue greatness in their life. Please join us as we empower you to care for the world!
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
It's a Great Place to Work
- At Chick-fil-A, our Operators consider their Training Leads to be more than just employees; they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that Training Leads really enjoy working at Chick-fil-A. In addition to that, we strive to offer competitive pay and ensure that you will work in a nurturing environment where you will learn valuable business and people skills.
Work Directly With A Chick-fil-A Operator
- Our Operator, Matt Stockdale, is an independent business person responsible for the operation of Chick-fil-A Ear of Corn. Matt invests time in his Training Leads by teaching them important business skills for the future including, but not limited to: time management, stewardship, teamwork, and financial responsibility.
Opportunities for Advancement
- Here at Chick-fil-A Ear of Corn we pride ourselves in our Leadership Development Program. The purpose of this is to provide our Training Leads with many opportunities and resources for advancement!
Scholarship Opportunities
- While Chick-fil-A, Inc. has awarded scholarships for more than 40 years, the enhanced educational assistance initiative, called Remarkable Futures, increases the amount of scholarships available. Students can receive up to $25,000 as well as access to tuition discounts and other educational benefits at more than 70 colleges and universities nationwide, to help offset the cost of their education.
Closed Sundays
- All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A may be best known for serving a mean chicken sandwich, hot waffle fries and that oh-so-delicious Chick-fil-A Sauce, but our restaurants are also known for another secret sauce: our friendly team members. Maybe they’re happy because of easy access to chicken nuggets, or maybe it’s because they simply love serving customers.
We are audacious enough to believe that a restaurant filled with exceptional, passionate team members committed to serving others can make our community a better place to live. If you like the sound of that we’d love to meet you.