Training Manager (50031) - Lutheran Services Florida

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Training Manager who wants to make an impact in the lives of others.

The preferred candidate will possess a strong proficiency in Excel!

Purpose and Impact:

This is complex professional work providing, training, mentoring and support to case management staff. The employee in this position is expected to become familiar with agency contract goals and requirements and to ensure staff performance toward those goals. In addition, knowledge of Florida Child Welfare statutes, administrative code and operating procedures as well as any additional policies provided by the local Lead Agency or Department of Children and Families is necessary for the proper performance of this position. The Training Manager is required to demonstrate advanced skills in communicating with, motivating, training and evaluating employees. Additional responsibilities include the supervision of the case manager supervisor for the training unit and the field trainer position. Also is responsible for coordination of new employee training, pre-service registrations, shadowing experiences, as well as assessing progress of new candidates in preparation for child welfare certification.

Essential Functions:

• Develop Training Curriculum and update as needed

• Creates and maintains training materials and repository on LSF Shared Drive

• Creates, identifies, and coordinates the activities of newly hired case managers including shadowing experiences, compliance with training requirements, and opportunities for field training.

• Serves as point of contact for tracking pre-service registrations and certification requirements.

• Reviews each new case with provisional case managers on a quarterly basis. This review must include a one-on-one discussion with the assigned case manager, recommendations for case progress, documentation of the review and recommendations in the Florida Safe Families Network (FSFN) online database.

• Provides direct mentoring and support to case managers to include the completion of home visits within required time frames, the completion of required tracking tools, court documentation, staffing packets, family assessments, home studies, case documentation in FSFN within 48 hours, file maintenance and other required case work in timely manner.

• Reviews and assists with complex cases, provides guidance and support.

• Reviews work products such as family assessments, home studies, court reports, case plans and case documentation with case managers, and provides consultation and direction to them to ensure appropriateness, clarity, quality and thoroughness.

• Identifies performance needs of case managers and other assigned staff, and develops and implements training plans and/or other opportunities for performance improvement.

• Provides guidance to case managers and other staff by coaching, motivating, training and providing staff development activities.

• Identifies and promotes outstanding performance.

• Responsible for creating and updating electronic training manual and materials

• Participates in court proceedings with new case managers as necessary, and monitors worker performance in court.

• Mentors all new case managers in the field each month by participating in a home visit with the case manager and providing the case manager with appropriate feedback after that home visit.

• Conducts annual staff training survey and creates annual CMO training plan based on results

• Delivers in-service trainings as requested by leadership team

• Attends statewide in-service trainings and arranges for sharing new information gathered with unit workers and supervisors.

• Develops training and staff development plans with each new staff person in collaboration with the unit supervisor(s).

• Arranges for waiver exams for experienced case managers

• Assists with interviews for new case managers and supervisor applicants

• Provides community education through public presentations

• Participates in agency CQI activities as required.

• Is available by cell phone 24 hours 7 days per week unless on agency approved leave.

• Performs written employee evaluations for all assigned Supervisors and Field Trainers

• Responds to staff and clients to ameliorate problems.

• Participates in recruitment, hiring and training of new employees.
• On Call as needed

Other Functions:

All duties are performed in accordance with the following standards:

• Courtesy: Treats customers, the public and staff with courtesy, respect and dignity and presents a positive public image.

• Communication Skills: Keeps APD and Program Director fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrates effective oral and written communication skills in daily work.

• Teamwork: Supports the unit, department and/or organization and works with others in an effort to accomplish the goals of the unit, department and/or organization.

• Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area and ensures that unit workers do the same.

• Training: Attends and successfully completes all mandated training courses, Must attend and successfully complete “Supervising for Excellence” training curriculum. Must complete all agency requirements to become certified as a Child Welfare Supervisor within required timeframes.

• Confidentiality: Adheres to all confidentiality rules.

• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Performs other duties as may be required to meet the goals of this program

Physical Requirements:

Must have a high level of energy, be adaptable to irregular hours, be flexible to assist new case managers during on-call as needed, be able to travel as needed.

Education/Education:

Must possess a bachelor’s degree in human services field. Must have a Child Protection Certification and a minimum of two years of hands-on classroom/field training experience in child welfare. Master’s Degree is preferred.

Skills:

• Knowledge of theories and practice of child protection, social work and family assessments.

• Knowledge of professional ethics related to child protection and counseling.

• Knowledge of theories of adult learning, ability to facilitate group and individual training activities

• Knowledge of physical and behavioral indicators of abuse and neglect.

• Knowledge of effective consultation and interviewing skills.

• Knowledge of training techniques.

• Knowledge of court procedures and legal requirements.

• Knowledge of methods of collecting, organizing and analyzing data.

• Skilled in direct observation of case manager’s abilities in interacting appropriately with families, community stakeholders, service providers and other professionals.

• Ability to assess case manager’s performance and develop staff development/training plans.

• Ability to plan, organize and coordinate work assignments.

• Ability to communicate effectively.

• Ability to understand and apply relevant laws, rules, regulations policies, and procedures.

• Ability to conduct thorough case staffings, trainings, and other meetings.

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

• Reports directly to the CMO Program Director

• Team player with co-workers, administrators, and funders

• Accurate, complete, and timely submission of required reports

• Adherence to all licensing and quality assurance standards

• Adherence to agency policies and procedures

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

Medical, Dental and Vision
Teladoc (24/7 online access to doctors)
Employee Assistance Program (EAP)
Employer paid life insurance (1X salary)
13 paid holidays + 1 floating holiday
Generous PTO policy (starting at 16 working days a year)
403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
Tuition reimbursement

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.