Training Manager - Tailgaters
Frisco, TX 75034
About the Job
Tailgaters Sports Bar & Grill is looking for an experienced Training Manager to join our growing team. As a Training Manager, you will play a critical role in ensuring the success and smooth operations of our location(s). You will be responsible for overseeing day-to-day operations, with a strong focus on providing excellent customer service, maintaining high standards in food and beverage quality, and fostering a positive work environment.
Key Responsibilities:
- Employee Training & Development:
- Train and mentor staff on restaurant operations, customer service standards, and safety protocols.
- Implement training programs to ensure employees deliver a consistent and exceptional guest experience.
- Ensure all staff members are knowledgeable about the menu, promotions, and operational procedures.
- Customer Experience:
- Monitor and ensure the highest level of guest satisfaction by addressing guest feedback promptly and ensuring quality service is delivered at all times.
- Create a welcoming and friendly environment for guests from the moment they enter the restaurant until they leave.
- Operations Management:
- Oversee daily operations including food preparation, inventory management, and staffing.
- Ensure restaurant cleanliness and safety protocols are followed according to company and regulatory standards.
- Implement strategies to optimize efficiency and minimize costs while maintaining quality.
- Quality Control:
- Ensure that food and beverage offerings meet the highest standards of quality and consistency.
- Work with kitchen staff to maintain menu quality, presentation, and freshness.
- Team Leadership:
- Lead by example, creating a culture of accountability, teamwork, and excellence.
- Provide support and guidance to employees, helping to resolve any issues that arise in a timely manner.
- Financial Management:
- Assist in managing budgets, sales targets, and expenses to ensure profitability.
- Monitor inventory and control waste to maximize efficiency and profitability.
- Qualifications:
- Minimum of 3-5 years of experience in the restaurant industry, preferably in a management or supervisory role.
- Strong understanding of restaurant operations, including front-of-house and back-of-house procedures.
- Excellent communication and leadership skills, with the ability to train and motivate staff.
- Strong commitment to providing outstanding customer service and maintaining high-quality standards.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Flexibility to work nights, weekends, and holidays as needed.
Benefits:
- Competitive compensation package & Insurance
- Opportunity to lead and grow with an established and expanding brand.
- Incentives based on performance and operational success.
If you're passionate about the restaurant industry and committed to delivering exceptional guest experiences, we invite you to apply and join the Tailgaters Sports Bar & Grill team!
About Tailgaters:
We're a company that believes that a high five and a pocket full of smiles will bring people together. Our goal is to bring people together for awesome drinks, amazing food, and a great time! We have some of the best wings, the best burgers in town!!!!!... Come let us show you who we are and we would be the next greatest thing.
Source : Tailgaters
