Training Manager - Huntsville EMS

Department:   Administration

Reports To:    Chief Operations Officer

FLSA Status:      Exempt

Prepared By:      Human Resources July 2024

Summary:

Plans, coordinates, and directs training, staff development programs, and quality improvement for organization by performing the following duties personally or through subordinates

Essential Duties and Responsibilities:

• Confers with managers and supervisors to determine training needs.

• Compiles data and analyzes past and current year training requirements to prepare budgets and justify funds requested.

• Formulates training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.

• Selects appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.

• Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.

• Trains assigned instructors and supervisory personnel in effective techniques for training, such as new employees' orientation, on-the-job training, sales techniques, health and safety practices, management development, and adaptations to changes in policies, procedures, and technologies.

• Researches and selects outside consultants and trainers to conduct training in specific topics.
• Maintains records and prepares statistical reports to evaluate performance of instructors and monitor progress of trainees.

• Coordinates established training courses with technical and professional courses offered by community schools.

• Responds to inquiries related to quality and resource management issues from customers, staff, compliance agencies, and others. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning.

• Manages all aspects of the EMS academy program

Behavioral Core Competencies:

 To perform the job successfully, an individual should demonstrate the following competencies daily. These factors will be used to measure an employee’s performance throughout the workday.

Administrative:

 1) Demonstrates proper attendance and punctuality requirement

2) Completes task on time and accepts responsibility for the best of the organization

3) Time management and prioritizing – uses time efficiently with existing resources

4) Responds to executive management direction and follows instructions

5) Upholds HEMSI/Huntsville Hospital policy and procedures

6) Observes proper safety and security procedures

Communication:

1) Accurately distributes information, both written and orally

2) Provides excellent customer service – both internal and external of the organization

3) Maintains high standards of professionalism

4) Demonstrates teamwork with co-workers and upholds organizational values

5) Acts effectively as a change agent within the organization, preparing and supporting workforce affected by change

 6) Works diligently to resolve conflict among coworkers, keeping emotions under control

 Executive Management:

 1) Establishes organizational vision by implementing continuous change

 2) Facilitates and processes improvement with staff

3) Exhibits effective leadership to motivate workforce to display passion and optimism

4) Inspires respect and trust among co-workers and subordinates, as a visionary leader

 5) Develops subordinates’ skills and encourages growth, provides regular feedback to staff to interview, hire, train, and disciplines employees

6) Delegation—delegates work assignments, gives authority to work independently, sets expectations and monitors delegated activities Huntsville Emergency Medical Services, Inc. Section: Job Descriptions Subsection

7) Results Driven – produces high quality results by applying technical knowledge and analyzing problems

8) Exhibits business acumen – manages human, financial, and informational resources strategically

9) Builds coalitions – internally and with other Federal agencies, state and local governments, nonprofit and private sector organizations to achieve common goals.

Qualifications:

• Education/Experience:

Over 5 years of related experience, with both education and EMS experience preferred; college degree in 
related field preferred

• Certificates and Licenses:

A. State of Alabama Paramedic License
B. Current Healthcare Provider CPR Certification
C. EVOC Certified
D. Current driver's license in good standing
E. D.O.T Instructor/Coordinator or equivalent
F. Instructor credentials in EMSP disciplines: ACLS, BLS, and PEPP or PALS

• Computer Skills:

To perform this job successfully, an individual should have knowledge of Word Processing software, spreadsheet software and database software.

• Math Ability:

 Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic math/algebra.

• Language Ability:

 Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

• Writing Ability:

Ability to write reports, business correspondence, and procedure manuals.

• Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Deal with several abstract and concrete variables.

Work Environment and Physical Demands:

The noise level in the work environment is usually quiet. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee must frequently lift and/or move a minimum of 120 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.