Training & Onboarding Specialist - Erickson Inc.

Position Purpose

Contribute to the daily administration and coordination of training functions and events and deliver training courses. Organize and facilitate onboarding events for new hires.

Duties & Responsibilities

• Deliver training classes as assigned
• Support the review and development of training curricula
• Compile training data and reports as requested
• Develop training presentations and other training materials as directed
• Support monitoring and evaluation of key departmental metrics
• Review all employee training forms received for completeness and accuracy
• Maintain and enter training records in Learning Management Systems (LMS)
• Coordinate enrollments for Instructor Led Training (ILT) and track attendees
• Prepare course materials for Instructor Led Training events
• Manage Learning Plans (LPs), including:
  • Ensuring all active positions have a relevant learning plan
  • Filing new and updated LPs in LP library
  • Assigning LPs to position in LMS
• Oversee the onboarding of new hires in collaboration with members of the Department of People, including:
  • Email new hires with details about the company, including parking information, work schedules, and dress codes
  • Coordinate scheduling of new hire orientation sessions
  • Welcome new hires with prepared onboarding kits
  • Provide tours of the Southern Oregon facilities as directed
  • Collect and complete I-9 forms and any other missing documents
  • Verify system access prior to new hire orientation for all new hires
  • Present L&D briefing for new hire orientation
• Support continuous improvement of training capacity and onboarding process
• Print Training Logbooks
• Support employees by responding to inquiries, troubleshooting, and resolving LMS and process issues
• Generate LMS reports for audits and other reporting requirements
• Special projects as needed and as bandwidth allows

Minimum Qualifications

• High School diploma or equivalent
• 2 years previous administrative assistant experience is preferred
• Experience with project management desired
• Experience with in-person and virtual training
• Experience as an onboarding specialist or other similar HR role preferred
• Proficient in Microsoft Office Suite.  Working knowledge of databases and Learning Management Systems (LMS) is a plus
• Be a self-starter who thrives in a fast-paced work environment and is able to multi-task
• Ability to perform as a team player and collaborative problem solver
• Be creative and flexible
• Possess an analytical mindset
• Possess customer support focus  
• Excellent written and verbal communication skills

Competencies

Safety and Work Environment – Identifies hazardous or potentially hazardous situations and takes appropriate action to maintain a safe and productive work environment for self and others. Follows Values Charter “Safety: Above all else”.

Effective Communication – Actively listens to others. Communicates with others clearly, openly, and respectfully. Uses all forms of communication effectively and appropriately (includes email, text, IM).

Teamwork – Works with and supports others to achieve organizational goals. Meets individual and team deadlines and responsibilities. Assumes additional responsibilities when needed. Responds constructively to instructions and procedures. Listens to others and values opinions and is respectful of team members and other Erickson employees. Promotes a positive team environment.

Accountable to Achieving Commitments – Achieves commitments to both internal and external customers. Produces high quality work by being attentive to detail and maintaining accuracy. Works in a conscientious, consistent, and thorough manner to meet all schedules and timelines. Anticipates potential problems. Finds the root cause of problems and takes appropriate action. Makes continuous improvement to processes and results.

Adaptability to Change – Understands, accepts, and supports the need for business change and helping others with transitions. Adapts and adjusts to change within own area of responsibility as well as accepting the need for change more broadly. Actively identifies and leads change within area of responsibility.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, inquiry or discussion about compensation, or any other characteristic protected by law.”