Training & Operations Manager at CSI

As the Training and Operations Manager, you drive profitable sales growth by creating and executing all hiring plans and ensuring all Brand Associates are trained on all company programs, initiatives, and standard operating procedures. You are the subject matter expert in Crosstown Solutions' operating procedures, people processes, and product knowledge. You are responsible for creating a culture of engagement and high performance in our Brand Associates through their ongoing training and development.

***Please note that before becoming a Senior Sales & Operations Manager you must train in all departments at Crosstown Solutions ***

Core Responsibilities:

• Oversee a team of 8-10 marketing & brand associates
• Develop comprehensive training programs for new employees
• Meet with clients and prospective customers
• Oversee and handle customer complaints
• Evaluates expansion and acquisition opportunities.
• Researches various clients and their industries to be aware of specific opportunities to develop our training or operations procedures further
• Increases proficiency by working on account proposals and materials
• Assists in covering for other representatives in the department when they are absent

Qualifications:

• Bachelors preferred but not required
• Excellent communication skills
• Professional Experience
• Ability to work under pressure
• Self managed when alone, but works well in team environment
• Organization skills