Training Program Coordinator - Riderflex

Recruiting Firm, Riderflex has been hired by our client, A.L.I.V.E. Active Shooter Survival Training, to find their Training Program Coordinator!

Company: A.L.I.V.E. Active Shooter Survival Training
Industry: Investigative Services and Security
Title: Training Program Coordinator
Location: Murrieta, CA
Reports to: President
Type: ‘Full-time/W-2’
Compensation: $22 per hour
Hours of Work: Monday–Friday, 8:30 am to 5:00 pm or 9:00 am to 5:30 pm.

Position Summary
The Training Program Coordinator position is essential to the infrastructure and growth of our
A.L.I.V.E. Active Shooter Survival Training program. In this role, you must be meticulously
detailed and organized to ensure the accurate and timely delivery of our various training
options, including Instructor Training, In-Person Training, Virtual Online Training, and eLearning
Training.

Primary Responsibilities

• Assist the Sales Team with the closing and payment of proposals/agreements with clients.

• Confirm dates with all incoming instructors.
• Ensure all instructors have paid for the course.
• Print and send all necessary training materials (booklets, documentation, books) to incoming instructors one week prior to the course start date.
• Ensure that all incoming instructors receive the final exam within the course at the proper time.

Instructor Onboarding (upon graduation of T3 Instructor Training):

• Issue Instructor Certificates to those who passed the course.
• Schedule onboarding calls with each instructor individually.

• Portal sign-up and profile setup with photo.
• Monthly membership sign-up ($50/month; credit card on file in the portal).
• Provide a virtual tour of the portal site to identify all resources.
• Sign up for the next Instructor Zoom call.
• Guide instructors to their affiliate link dashboard and demonstrate how to
• obtain their links.
• Create affiliate link QR codes and send them to the instructor via email.
• Create a personalized instructor flyer.
• Order business cards.
• Order shirts and other A.L.I.V.E. products per the instructor's request.

Coordinate In-Person or Webinar Training:

• Confirm dates with clients and instructors; add to the calendar.
• Confirm via email the rate of pay and any travel pay that A.L.I.V.E. will owe to the instructor for teaching the course.
• Ensure the instructor has the necessary sign-in and feedback forms to distribute and collect.
• Follow up with the instructor after the course to ensure copies of course
• evaluations are properly uploaded to the portal.
• Follow up with the client to ensure all expectations were met.

Online eLearning Courses:

• Monitor the Thinkific site weekly to approve or disapprove course reviews.
• Upon approval of positive reviews, document them on a review tracking sheet for marketing purposes.

General Day-to-Day Tasks:

• Review and respond to emails daily from clients, instructors, and company staff.
• Book travel, run errands, organize calendars, and attend meetings as needed.
• Monitor product inventory and provide monthly inventory reports.
• Assist in proposal writing to support sales efforts.
• Organize and enhance A.L.I.V.E. marketing and instructor materials in the company shared drive.
• Provide a weekly summary of accomplishments during one-on-one meetings with management.
• Create invoices, follow up on payments, coordinate with accounting on incoming invoices, and manage accounts receivable as directed.
• Create, update, and maintain Standard Operating Procedures (SOPs) for this role.
• Adhere to company core values.

Skills and Abilities

• Ability to take and follow directions without micromanagement.
• Typing speed of at least 50 words per minute.
• Excellent phone skills; must manage callers and provide information effectively.
• Intermediate knowledge of Microsoft Office products (Word, Excel, Outlook, PowerPoint).
• Proficient in internet research.
• Strong communication skills.

Competencies

• Adaptability: Self-starter and proactive thinker with a mission-driven focus.
• Organization: Ability to manage multiple priorities efficiently.
• Time Management: Allocate time appropriately and meet critical deadlines.
• Task Management: Balance conflicting priorities to ensure accurate completion of essential projects.
• Proactivity: Anticipate problems and take action to prevent them.
• Analytical Skills: Interpret and anticipate needs effectively with a basic understanding of the business.

Communication Skills:

• Listening: Effectively carry out instructions by listening carefully.
• Oral: Communicate clearly and concisely.
• Written: Produce well-thought-out correspondence free of grammatical and spelling errors.
• Telephone/Email: Communicate eloquently yet firmly when necessary.
• Client Service: Interact professionally with clients and associates; respond promptly and courteously.
• Business Understanding: Awareness of fundamental business principles in the industry.
• Computer/Technical Skills: Proficient with standard office equipment; quickly adapt to new technology.
• Judgment: Exhibit common sense and sound judgment; make reasonable decisions without direction; handle matters proactively and follow through on tasks under deadline pressures; work effectively without constant supervision.

Other Duties
This job description is not exhaustive and may evolve over time, with or without notice.

Required Education and Experience

• High school diploma.
• 2–4 years of administrative experience preferred, or equivalent experience demonstrating the ability to take direction, think critically, and execute tasks effectively.

If you have read this far, you may be a good candidate. We are seeking someone with a driven
personality who communicates efficiently, uses common sense in problem-solving, and
processes tasks and directives effectively and efficiently. We value thoroughness and attention
to detail. We need a go-getter who wants to grow with the company (55 years and counting),
takes pride in making things happen, getting the job done, achieving results, following
directions, and accomplishing goals. If you are this person, this job is for you.

Benefits Include

• Health Insurance (employer 50% matching)
• 401(k) Plan (employer 4% matching)
• Paid time off for standard company holidays
• Paid vacation and sick days
• Weekly staff luncheons and office celebrations for team member birthdays
• Individual training opportunities
• Team-building activities

About ASST:
Active Shooter Survival Training (ASST) provides critical training and resources designed to empower individuals, businesses, and organizations with the skills needed to survive active shooter situations. Founded by Michael Julian, a security and investigations expert with over 30 years of experience, ASST utilizes the A.L.I.V.E. (Assess, Leave, Impede, Violence, Expose) protocol to help participants stay calm, make swift decisions, and increase their chances of survival in high-stress, life-threatening events. The training emphasizes preparedness and awareness, ensuring that participants are equipped to respond effectively and confidently in dangerous situations.  

About Recruiting Firm, Riderflex
Riderflex is a top-rated national recruiting firm, serving small to large companies globally. Our services range from C-Level Executive Search to Mass Volume Associate Level Hiring, catering to all functions and industries. We specialize in an executive recruiting process that involves vetting candidates through video interviews conducted by seasoned C-Level executives.

Furthermore, we are renowned for our unique approach in finding the perfect fit for both clients and candidates. With a strong emphasis on cultural analysis and an executive recruiting process led by C-Level experts, we excel in understanding and meeting specific industry needs.

Our mission is to create dynamic work environments, driven by our commitment to excellence in recruiting, consulting, and candidate services. At Riderflex, we don’t just fill positions; we forge lasting relationships that propel businesses and careers forward.

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