Training & Quality Coordinator - Seneca Holdings
St. Louis, MO
About the Job
Great Hill Solutions is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent company Seneca Holdings and is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visit www.senecanationgroup.com and follow us on LinkedIn.
The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.
Great Hill Solutions is seeking a Training & Quality Coordinator to support our military customer's Medicine Records Activity, for records processing services. The required services are for release of information, data collection and analysis, tracking tool coordination, training coordination, and project management for the proper retirement of service treatment records.
This is an on-site position in St. Louis, Missouri. This position requires secret clearance eligibility.
Responsibilities include but are not limited to:
- Draft, organize, and manage all aspects of training.
- Develop, implement, and operate programs to train approximately 21 NMRA personnel on the functions of their job, this requires the contractor to learn all NMRA processes and train new employees and provide continuing education for existing employees, while also looking for process efficiencies.
- Monitor approximately 26 NMRA staff members, including active duty, civilian, and contractor staff to ensure mandatory annual training is completed in a timely manner.
- Develop, implement, and operate programs to train external personnel, most often active duty, on how to properly process and mail STRs, how to properly use the STR Tracking Tool, and other various required trainings. Trainings may be conducted weekly or bi-weekly as needed via telephone conference or VTC.
- Develop, implement, and operate programs to train approximately 21 NMRA personnel on the functions of their job, this requires the contractor to learn all NMRA processes and train new employees and provide continuing education for existing employees, while also looking for process efficiencies.
- Develop, implement, and operate programs to train external personnel, most often active duty, on how to properly process and mail STRs, how to properly use the STR Tracking Tool, and other various required trainings. Trainings may be conducted weekly or bi-weekly as needed via telephone conference or VTC.
- Develop, implement, and operate programs to ensure internal quality meets the standards set by the Standard Operating Procedures of NMRA.
Basic Requirements:
- At least 3 years of experience in a training and/or quality assurance environment.
- Active Secret clearance/Secret eligibility
- Strong understanding of the Microsoft Office Professional Suite, including Office, Word, Excel, and PowerPoint as well as traditional and modern job training methods and techniques.
Desired Qualifications
- Familiarity with Adobe Captivate and Defense Collaboration Services is preferred.
Diversity, Equity & Inclusion Statement:
The Seneca Holdings family of companies is committed to building an inclusive work environment that encourages, supports, and celebrates the diversity of our employees. We recognize that an inclusive corporate culture improves how we support our customers and also improves the collective impact we can make in our communities.
Equal Opportunity Statement:
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.
