Training Specialist II - JCTM LLC

The Challenge: The U.S. Department of State (DoS) leads America’s foreign policy through diplomacy, advocacy, and assistance by advancing the interests of the American people, their safety and economic prosperity. What if you could use your knowledge and experience in Information Technology to support the State Department in implementing and training personnel on new technology ensuring continuity and effectiveness across DoS locations globally?


Build Your Career: At JCTM, we know the power of knowledge and experience combined with integrity and resolve. When you join JCTM, you are joining a team that empowers people, does what is right, and believes that every ‘JCTMer’ has a role in helping manage our culture.


Challenging projects: The successful Training Specialist II on our team will provide standards, services, and guidance on IT related training programs that are designed to enable government agency personnel to use information technologies and systems more productively. Services include the development, delivery, and/or coordination of training courses and materials that address specific agency needs.


Additional responsibilities include:



+ Conduct training needs analysis.


+ Conduct Peer review of training material for accuracy.


+ Maintain policy and standards for training throughout development process.


+ Ensure training content is accurate based on outside feedback.


+ Monitor training changes and updates for dissemination and implementation.


+ Prepare training documentation.


+ Analyze existing training materials and make recommendations to update training processes to satisfy customer objectives.


+ Coordinate training activities according to training program.


+ Manage multiple training projects simultaneously involving successfully organizing, planning, and executing small-scale training projects from vision through implementation.


+ Use independent decision-making to design and develop training materials, reference materials, presentation materials and job aids.


+ Prepare student materials (course manuals, workbooks, instructor notes, and handouts).


+ Ensure all training materials are clear, concise, instructionally sound, and directly support learning objectives; ensure materials are 508 compliant.


+ Monitor training tasks in support of the goals of the Contractor Program Manager and the government sponsor(s) using standard training standards and software.


+ Provide input to the Training Manager and the Contractor Program Manager on areas of continuous improvement.


+ Work on all the assigned duties by the management.



Meaningful work: Use your skills, knowledge, experience, and drive to empower change and facilitate training within the United States Department of State (DoS). Your work will directly support the safety and security of our Nation.


State-of-the-art technology: Broaden your capabilities while working directly in support of the DoS – optimizing emerging technologies and methodologies for successful employment at multiple echelons.


New skills: Alongside a myriad of technical and functional experts, you can gain practical experience with advanced technologies, emerging tools and concepts, and strategic level implementation.


Room to grow: You’ll be inspired to grow your career and become a key contributor to the company’s processes and strategic goals through your alignment with mentors and collaborative colleagues.


Travel: Be part of a team traveling at least 5% domestic and internationally.


You Have:



+ SECRET Clearance


+ Bachelor’s degree in Business, Education, or Information Technology OR IT certifications (MS-MCT, CompTIA CTT+, Agile, etc.)


+ 5 + years of experience in Information Technology.


+ Excellent written and verbal communication skills.


+ Knowledge of Instructional Systems Design.


+ Demonstrated initiative, sound judgment, effective decision-making.


+ Possess thorough knowledge of appropriate hardware and software (ex. - PCs, Microsoft (MS) Windows, MS Office.


+ Experience using Microsoft 365 productivity tools.


+ Ability and willingness to travel up to 5% of the time.



Nice to Have:



+ Experience with hotkeys and hotstrings preferred.


+ Experience with Agile development methodologies preferred.


+ Experience with multimedia development tools (Adobe Captivate, Articulate, Camtasia, etc.) preferred.


+ Experience with webinar software (Webex, MS Teams, Zoom, etc.) preferred.


+ Experience with applications such as Servicenow and Salesforce) preferred.


+ Prior technical training experience preferred.



Physical Requirements:



+ Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer.


+ Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customer.


+ Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.


+ Must be able to deliver presentations as needed.


+ Must be able to review; decipher and understand program manuals; IT service requests; work orders; etc.



Clearance: Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information; U.S. SECRET clearance is required.


JCTM is an Equal Opportunity Employer that empowers our people to fearlessly drive internal and external change while supporting the safety and security of our great nation.