Transaction Servicing Specialist: III (Senior) - Ava Consulting
Minneapolis, MN
About the Job
Processes transactions, resolves an array of customer requests and provides general customer service for *** Farm Credit Leasing internal and external customers. Some duties include, but are not limited to, vehicle title processing, responding to customer and partner through Service Console cases, researching and providing documentation related to vehicle titling, violations, registration and MSO/MCOs. Works directly with internal and external customers via email, phone and in person, maintaining a high level of accuracy and quality within tight deadlines, and ensuring a positive customer experience.
Essential Duties and Responsibilities:
The essential functions include, but are not limited to:
- Contact point for *** Farm Credit Leasing internal and external customers
- Process vehicle titles
- Complete work within required deadlines
- Ability to move between tasks as priorities dictate
- Ability to navigate and learn multiple software applications
Other Duties and Responsibilities:
- Participates in special projects and performs other duties as assigned.
- Maintain a professional manner with internal and external contacts
Basic Qualifications:
- High School diploma.
- 3-5 Year or more years of experience, preferably in banking or financial services; or appropriate combination of education and experience.
Other Qualifications:
- General knowledge of commercial banking products and practices.
- Experience providing prompt, accurate service to customers, with the ability to communicate effectively with internal and external customers via telephone, email and in person
- Ability to accommodate varying work and scheduling requirements in order to meet deadlines
- Ability to solve problems, and identify when to escalate issues.
- Ability to interact with and engage others appropriately at all levels in the organization.
- Demonstrated skills in Microsoft Office applications (Outlook, Word and Excel)
- Ability to work independently as well as collaboratively in a team environment.
- Strong organizational and time management skills, with the ability prioritize work and multi-task.
- Excellent detail and customer service orientation.
- Excellent verbal and written communication and interpersonal skills.
- Serves as "Mission Critical Personnel for business continuity and reduced staffing scenarios.
Essential Duties and Responsibilities:
The essential functions include, but are not limited to:
- Contact point for *** Farm Credit Leasing internal and external customers
- Process vehicle titles
- Complete work within required deadlines
- Ability to move between tasks as priorities dictate
- Ability to navigate and learn multiple software applications
Other Duties and Responsibilities:
- Participates in special projects and performs other duties as assigned.
- Maintain a professional manner with internal and external contacts
Basic Qualifications:
- High School diploma.
- 3-5 Year or more years of experience, preferably in banking or financial services; or appropriate combination of education and experience.
Other Qualifications:
- General knowledge of commercial banking products and practices.
- Experience providing prompt, accurate service to customers, with the ability to communicate effectively with internal and external customers via telephone, email and in person
- Ability to accommodate varying work and scheduling requirements in order to meet deadlines
- Ability to solve problems, and identify when to escalate issues.
- Ability to interact with and engage others appropriately at all levels in the organization.
- Demonstrated skills in Microsoft Office applications (Outlook, Word and Excel)
- Ability to work independently as well as collaboratively in a team environment.
- Strong organizational and time management skills, with the ability prioritize work and multi-task.
- Excellent detail and customer service orientation.
- Excellent verbal and written communication and interpersonal skills.
- Serves as "Mission Critical Personnel for business continuity and reduced staffing scenarios.
Source : Ava Consulting
