Transactions Manager II - JPMorgan Chase Bank, N.A.

You are a production fast-paced environment enthusiast. You have found the right team!

As a Transactions Manager II in the Dallas Lockbox department you will accept traditional paper-based payments and invoices/forms from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable or back end process updating. Our strategic focus is to deliver an extraordinary level of service and quality to our customers while leveraging the firm's operations and technology infrastructure.

Job responsibilities:

• Lead and manage a team of full and part-time front-line employees.
• Set daily production goals based on productivity targets, budget, and resources. Monitor team output to ensure throughput goals are met.
• Oversee shift operations, including personnel management and resolving process delays or obstacles to production and quality.
• Demonstrate sound leadership judgment; escalate personnel, facility, technology, or process concerns promptly.
• Ensure compliance with customer and bank guidelines, policies, and procedures related to operations, internal audit, security, and training.
• Communicate effectively with the team, providing strategic firm-wide communications and simplifying complex information for various audiences.
• Track team performance and implement action plans to enhance performance and quality.

Required qualifications, skills and capabilities::

• Minimum of 3 years of management/leadership experience.
• Proficient in MS Office, including Outlook, Word, Excel, Access, and PowerPoint.
• Exceptional written and verbal communication skills.
• Strong leadership attributes: planning, organization, motivation, problem-solving, conflict resolution, analytical, team building, and interpersonal skills.
• Ability to understand end-to-end process flow and consider downstream impacts in decision-making.
• Capable of leading, connecting with, and being accessible to staff and direct reports.
• Skilled in coordinating and organizing work while managing multiple deadlines.
• Results-oriented, continuously seeking to improve processes, productivity, culture, and cost.

Work Schedule:

• Saturday - Wednesday, 6:00 AM - 2:30 PM
• Shift Differential: 10%

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans