Transactions Supervisor- Rotating 1st and 3rd Shift - JPMorgan Chase Bank, N.A.

Join our Receivables Operations division and play a crucial role in expediting payment collections and enhancing customer satisfaction. As a Transactions Supervisor, you will lead a team dedicated to optimizing payment processing and account updates, ensuring high-quality service and efficiency.

As a Transactions Supervisor in Receivables Operations, you will manage a team responsible for processing daily document transactions, including checks and remittances. You will oversee workflow, provide guidance, and ensure high productivity and quality in service delivery.

Job responsibilities:

• Oversee daily workflow of specific workgroups and segments.
• Manage a team of full and part-time employees.
• Handle complex customer relationships using service improvement tools.
• Own remittance processing performance and allocate work to maximize productivity.
• Manage shift operations, address process delays, and resolve obstacles.
• Guide and develop Team Leaders and Operations staff.

Required qualifications, capabilities, and skills:

• Ability to work 100% onsite.
• 2 years of supervisory/leadership experience.
• Strong leadership and visibility to staff and direct reports.
• Ability to coordinate work and meet multiple deadlines.
• Proficiency in MS Office (Word, Excel, Access, PowerPoint).
• Excellent decision-making skills.
• Exceptional written and verbal communication skills.
• Core leadership abilities: planning, organization, motivation, problem-solving, conflict resolution, analytical, team building, and interpersonal skills.
• Physical requirements: Sitting (up to 90%), Standing (up to 10%), Lifting (up to 15% and up to 50 pounds), Walking (up to 15%).

Preferred qualifications, capabilities, and skills:

• Remittance processing experience

Work schedule: This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

Monday - Friday 7am - 3:30pm during the months of February, March, May, July, August, November and December, 1130pm - 8am during the months of January, June, September and October, 7pm - 7am during the month of April

Shift differential: 15% when working 3rd shift

• A Government Security Clearance may be required for this position. This includes, but is not limited to:
  • Fingerprints
  • Credit Check
  • Employment History
  • Tax Filing History (possibly)
  • References (possibly)
  • Proof of U.S. Legal Permanent Residence up to 3 years

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans