Transcranial Magnetic Stimulation Care Coordinator - Family Care Center

Description

IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

• CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
• COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.

Position Overview: The TMS Care Coordinator is a critical component of TMS Operations and is responsible for performing educational consultations to interested patients, qualifying them for insurance coverage, obtaining and maintaining authorizations, and working with internal and external clinicians to ensure patient collaboration of care.  The TMS Clinical Coordinator will be responsible to travel between 2-3 clinics within their metropolitan area (region) to facilitate these duties. Under the direction of the Director of TMS Operations, the TMS Care Coordinator will be a partner in the building and branding of our TMS Program. The coordinator will work cross functionally to ensure adaption and collaboration of new processes and training. 

Essential Responsibilities:

• Perform the educational portion of TMS consultation to interested patients. Ensure a warm hand off to the TMS Clinician Lead who will complete the psychiatric evaluation. 
• Complete prior authorization forms and ensure prompt insurance follow up.
• Assist in scheduling Peer to Peer Reviews with insurance companies and internal Psychiatrists.
• Writing and following up on all insurance appeal letters.
• Collaborate with Benefits Investigator/Cost Estimation Team to understand and relay findings to patients. Work with patients on financing options when applicable (insurance and self-pay). 
• Act as patient liaison throughout the journey from consultation to patient start. Provide consistent communication with patients so they understand where they are in the insurance approval process.
• Schedules patients’ mappings with PA and MD.
• Collaborate with Community Engagement Team to ensure proper referrals coming from the network.   
• Sends correspondence to outside referrals to ensure consistent communication.
• Cross trained as a TMS Technician to act as back up in emergency short staffing situations.

Travel: 

•  95% of duties will be in clinics within a single metropolitan area (Nashville region).  Less than 5% travel outside the region.  

Minimum Qualifications:

• High School Diploma or GED required
• 2 years’ experience in healthcare related field required, 1 year customer service preferred. Mental Health or Medical Assistant experience preferred.
• Current BLS preferred
• TMS training certification required after 90 days of employment.

Location: 500 28th Avenue North, Ste 210, Nashville, TN 37209

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.