Transcriptionist - DCH Health System

He/she types and distributes reports accurately. Transcriptionist I and II are determined by standardized criteria.

1. Types imaging and CTC reports consistent with the standards of his/her designation; follows established order of work completion, including priority (STAT) work; types reports of varying difficulty, asking for help when unsure of contents of a report; uses reference materials appropriately.
2. Uses I Care principles to ensure proper patient identification, correct exam, and to improve patient communication and engagement.
3. Appropriately formats reports, depending on type, to include calling, faxing, or printing reports and the documentation of such.
4. Corrects reports as necessary.
5. Performs clerical tasks as time permits or as scheduled; type’s projects, memos, protocol variance files, etc. as requested by dictator or supervisor.
6. Implements downtime/equipment failure procedures to include the reboot of systems when necessary.
7. Assists in communication of changing data or methods of distribution.
8. Is alert to any job priorities and helps in any way as requested by supervisor and as training permits.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

1. High school graduate or equivalent with good perception of order and minute details; self-motivated with the ability to stay focused on repetitive tasks.
2. Strong communication, detail oriented, critical thinking, problem solving and customer service skills are essential; quick learner, works at fast pace, expeditious, friendly and courteous to staff and physicians.
3. Must be efficient in the use of all office equipment, computer and keyboard operations and related material essential to good patient care and reports any problems when necessary.
4. Must be able to read, write legibly, speak, and comprehend English.

WORKING CONDITIONS

WORK CONTEXT

• Interpersonal Relationships
• Contact with others
• Deal with External Customers
• Deal with Unpleasant or Angry People
• Electronic Mail
• Frequency of Conflict Situations
• Responsibility for Outcomes and Results
• Telephone
• Work with Work Group or Team
• Physical Work Conditions
• Indoors, Environmentally Controlled
• Spend Time Making Repetitive Motions
• Spend Time Sitting
• Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
• Structural Job Characteristics
• Consequence of Error
• Degree of Automation
• Freedom to Make Decisions
• Frequency of Decision Making
• Impact of Decisions on Co-workers or Company Results
• Importance of Being Exact or Accurate
• Importance of Repeating Same Tasks
• Time Pressure

PHYSICAL FACTORS

• Physical Abilities
• Gross Body Coordination
• Stamina

• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range.
• Physical presence onsite is essential. 

OTHER JOB FACTORS

• Work Styles
• Adaptability/Flexibility
• Analytical Thinking
• Attention to Detail
• Concern for Others
• Cooperation
• Dependability
• Independence
• Initiative
• Integrity
• Self-Control
• Social Orientation
• Stress Tolerance
• Work Values
• Achievement
• Independence
• Relationships
• Working Conditions