Transfer Center Specialist - Connected Care Telehealth, Per Diem - Dartmouth-Hitchcock Health

The Connected Care Transfer Specialist is a key member of the team that handles all requests for telemedicine site requests working independently handle telemedicine encounters and helps facilitate completion of encounters. Please note this position requires in-person training and is then fully remote. 

• Answers incoming telemedicine requests and determines request type. Gathers all pertinent patient demographic information as well as information about referring facility and provider. Requests imaging be forwarded.

• Works closely with team providing the service, communicating patient/request information to allow prioritization of call queue.

• Maintains accurate documentation in the EPIC consult queues

• Establishes timely communications between referring provider and service provider

• Develops and promotes long-term relationships with referring facilities and providers.

• Maintains accurate and timely documentation relating to all calls and assists in maintaining databases. Obtains pertinent documentation needed to create medical record numbers.

• Performs other duties as required or assigned.

• High school or equivalent required. Some college preferred.

• Knowledge of medical terminology required

• Two (2) years of experience in a healthcare environment strongly preferred.

• EMT, LNA or MA desirable

• Comfortable with the use of multiple software platforms and multi-line phone systems.

• Exemplary interpersonal communication skills and demonstrated team player.

• Must be capable of performing accurately and calmly in a fast-paced environment.

• Proven organizational and multi-tasking abilities along with strong customer service skills that include excellent phone etiquette.

• None