Certification DetailsMust meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS Customer Service Policy and summarized below:CommunicationUnderstandingSensitivityTeamworkOwnershipMotivationExcellenceRespectMust practice the customer skills as provided through on-going training and in-services.Must possess the following personal qualities:Be self-directedBe flexible and committed to the team conceptDemonstrate teamwork, initiative and willingness to learnBe open to new learning experiencesAccepts and respects diversity without judgmentDemonstrates customer service values
Job DetailsUnder minimal supervision from the Manager / Lead Technician and according to departmental procedures, performs inspections, safety evaluations, performance assurance, repair, overhaul, and cleaning of medical and supportive equipment.May design, construct, and implement interface and special projects.Communicates regularly with internal / external customers and is required to assure successful resolution of equipment related problems.Provides support throughout the Henry Ford Hospital System through excellent customer service skills.
Job RequirementsPerforms substantial scheduled and corrective maintenance and safety testing (70% or greater).Ensures performance quality and repairs on specific medical equipment using appropriate departmental procedures, utilizing equipment such as, but not limited to, function generators, simulators and electrical safety analyzers.Requests repair parts and special equipment as needed; orders specific parts to maintain proper inventory levels.Assists with special equipment projects such as equipment installation or evaluations as needed.Provides technical information and in-service on the proper function of equipment to System personnel within their area of responsibility.Provides technical advice regarding purchase and installation of biomedical equipment. Performs incoming inspection for verification of equipment specifications and safety on new equipment prior to use.Practices Universal Precautions to assure that infection prevention is maximized.Assists with the formulation and revision of departmental procedures.Responsible for maintaining a clean and orderly work area at all timesInterfaces with departmental computer system as required.Maintains documentation in accordance with department policy.Submits monthly progress reports as required.Stay current with regulations and governing agency standards.Deals with coworkers and customers with care and respect.Assumes delegated responsibilities.Participates in department rotation providing 24-hour on–call coverage for System.
Additional DetailsMust possess the following personal qualities:Be self-directedBe flexible and committed to the team conceptDemonstrate teamwork, initiative, and willingness to learnPossess interpersonal skills and communication skillsBe willing to instruct othersBe open to new learning experiencesDemonstrated customer service values
