Travel Insurance Customer Care Professional - American International Group

About Us

AIG Travel Guard is an industry leader providing insurance and assistance services to both leisure and business travelers worldwide.  We offer competitive salaries, great benefit packages, and generous paid time off. 

Job Details

• No outbound or cold calling, all inbound call handling
• Full Time including rotating weekends.
• Second shift hours available with night & weekend shift differential pay.
• Starting salary $18 to $19 per hour or more based on experience
• Hybrid work model
• Location: Stevens Point, WI, and Houston, TX Only
• Estimated Travel Percentage (%): 0%

• Relocation Provided: No

Job Description

The World Service Center manages in-coming calls from travelers and travel advisors interested in learning about our travel insurance products and will provide insurance quotes or policy sales to our customers. Our professional staff utilizes a consultative sales approach to learn about the traveler’s needs and recommend an appropriate product to protect against risks associated with their upcoming travel. The sales representative will educate customers on what travel insurance is along with the benefits and coverages of the products designed to support the client’s unique travel plans.

Job Requirements
Key qualities that we are seeking include:

• A record of providing outstanding customer service (1+ years preferred)
• Excellent verbal and written communication skills
• Ability to think outside the box.
• Must be able to meet state licensing requirements to sell insurance.
• Proven experience in sales is beneficial.
• Ability to respond to high end clientele with professionalism.
• Experienced in the travel industry; experience in domestic or international travel along with geography knowledge is highly beneficial.
• High School Diploma or equivalent required

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Estimated Travel Percentage (%):

Relocation Provided:

Travel Guard Group, Inc.