Travel Support - Frederick, Maryland - Jamison Professional Services, Inc. (JPS)

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of Travel Support.
Please provide (3) professional references who can attest to your past performance in work similar to that described in the statement of work.

Job Title:Travel Support – Frederick, Maryland

DESCRIPTION OF SERVICES:

The contractor shall review and validate approximately 3,000 TDY TAs, 3,000 TDY TVs, and 100 local TVs for travelers attending VAAA F2F classes in accordance with established VAAA travel SOPs, Federal Travel Regulations (FTR), VA Travel Policy, and VAAA travel guidelines. The contractor must provide the following travel document support, customer support to VAAA travelers, customer service to VAAA stakeholders, travel reporting, and support for VAAA travel artifacts.

REQUIRED AND DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Minimum Requirements

• High school diploma or equivalent.
• Must be proficient in Microsoft Office 365 suite of applications specifically Word, Excel, PowerPoint and Teams
• Operating knowledge of and experience with typical office equipment, such as telephones, copier, fax machine, Email, 10-key, etc.

Preferred Qualifications

• A degree in travel and tourism or a related field is preferred.
• A minimum, four (4) years’ experience related to the technical field described.
• Proven experience in a travel support or customer service role.
• Proficiency in using travel booking systems, software.
• Operating knowledge of and experience with Concur platform for managing business travel and expenses preferred.
• Knowledge of travel industry trends and regulations.
• Attention to detail and accuracy in handling travel arrangements.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Ability to facilitate any administrative action from inception to closure by tracking and supporting required functions.
• Ability to handle travel emergencies and provide effective solutions.
• Provide general administrative project assistance and analysis support such as records management and assist with tracking work from preparation to delivery of a final report.

JOB DUTIES AND RESPONSIBILITIES:

Must provide the following travel document support:

• Provide a thorough and specific review of approximately 3,000 TAs, 3,000 TVs, and 100 local.
• TVs to determine if the travel document meets the requirements set-forth in the FTR, VA Travel Policy, and VAAA travel guidelines.
• Validate and select the “Certify” option in CONCURGOV/CGE for policy-compliant travel documents within three days of the traveler submitting the document in CONCURGOV/CGE.
• Return non-policy-compliant travel documents to travelers within three business days from the date of submission in CONCURGOV/CGE and include information concerning the corrections that are needed by the traveler/travel preparer.
• Provide secondary reviews to travel documents that have been corrected and re-submitted in CONCURGOV/CGE by the traveler/travel preparer to ensure required changes have been made and document is now policy-compliant.
• Track and contact the traveler/travel preparer if the corrected travel document has not been resubmitted in CONCURGOV/CGE within 3 business days from the return date of the document.
• Attend and participate in weekly travel meetings, capture meeting minutes, and track open or action tasks.

Must provide customer support to VAAA travelers:

• Provide travel-related customer service support to VAAA travelers/travel preparers with utilizing CONCURGOV/CGE to create or correct TAs and TVs.
• Contact the traveler/travel preparer via telephone or Microsoft Teams to provide technical assistance if re-submitted travel documents are not in accordance with FTR and VA Travel Policy requirements.
• Provide accurate and precise guidance to travelers concerning FTR, VA Travel Policy, and Academy travel guidelines.
• Receive and respond to travelers’/travel preparers’ requests for assistance with creating travel documents or general travel inquiries. Requests and inquiries may be received via telephone, email, or Microsoft Teams messages (high volume of approximately 50-75 communications per day at times). Responses to inquiries are provided within six business hours.
• Monitor and respond to travel-related emails sent to the contractor’s VA email address (Outlook) or the VAAA Student Travel mailbox (Outlook), and/or forwards inquires to the appropriate VAAA school or office POC within six business hours of receipt of inquiry.
• Routes questions that cannot be answered or specific items needing approval to the appropriate VAAA school or POCs and follows-up to ensure a response has been provided to the inquirer.
• Communicate with travelers/traveler preparers to support and resolve any issues and questions before and after travel.

Must provide customer service VAAA stakeholders (stakeholders include VAAA schools and offices, VA Travel Policy Office, VA Travel Compliance Office, Financial Services Center (FSC), and VA Finance Office:

• Provide customer service to VAAA schools and offices concerning a variety of travel issues.
• Provide accurate guidance to VAAA schools and offices concerning FTR, VA Travel Policy, and Academy travel guidelines.
• Create and maintain trackers and provide data entry into trackers to keep internal and external stakeholders aware of the status of students’ travel documents for upcoming F2F VAAA classes.
• Provide travel support for VAAA schools’ cohort travel, to include creating and providing 3-5 annual presentations and demonstrations to the cohorts concerning creating travel documents in CONCURGOV/CGE.

Must provide the following VAAA travel reporting:

• Provide voucher reconciliation information, to include total student travel costs, for each VAAA school or office after all travel vouchers have been processed for each F2F VAAA class offering
• Provide ad-hoc system-generated reports utilizing CONCURGOV/CGE
• Provide monthly report encompassing travel document metrics. The report must include the number of travel documents received, reviewed, returned (include reason for return), and certified. The report must include the number of days between each action performed (i.e., number of days between date submitted and date initial review performed, number of days between date re-submitted and date of second review, etc.)

Must provide the following support for VAAA travel artifacts:

• Draft and maintain travel-related artifacts, such as SOPs (updated bi-annually), Instructions to Travelers (ITT) (updated annually) and VAAA’s Travel FAQs documents (updated annually), and internal training materials (updated annually).
• Create PowerPoint presentations and step-by-step guides to assist VAAA student travelers with creating their TAs and TVs (not to exceed 3-5 presentations annually).

HOURS OF OPERATION

TBD

PRIMARY PLACE OF PERFORMANCE:

The work under this task order (TO) may be performed at the contractor facility and at the VA Acquisition Academy, 7485 New Horizon Way, Frederick, Maryland 21703

TRAVEL:

Travel may be required for this order.

Pay Rate: TBD

Clearance Level Required: Must be able to pass a Federal Background check.

JAMISON CORPORATE OVERVIEW:

Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.

Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.

Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.

Jamison’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.

Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.

All applications must be submitted through our application system at: https://www.jps-online.com/apply-now/