Traveling Recertification Specialist - The Michaels Organization

The Michaels Organization is a national leader in residential real estate offering full-service
capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

The Traveling Recertification Specialist (TRS), under the direction of the Operations Specialist, travels to assigned multifamily communities for the purpose of requalifying existing residents for continued occupancy and, in some circumstances, qualifying applicants for initial occupancy. Occasionally, a combination of on-site and remote work may be engaged. Inasmuch as such assignments will arise to correct or cure significant deficits in site teammate performance, or obvious absence of performance, the findings and decisions of the TRS, with respect to all matters touching resident (re)certification, shall be discharged in full force and effect, and treated with the same consideration as if the decision was made by the Regional Property Manager, Regional Vice President, or other executive with direct or indirect oversight of the community. The TRS is granted decision-making authority to enforce best practices and make resident qualification determinations independent of any other position. In the event of differing recommendations for solutions between the TRS and either the Community Manager or Regional Property Manager, with respect to (re)certification matters, the issue shall be referred to the Vice President of Administration. Except in truly emergency situations, the TRS does not involve herself/himself in other operational matters at the site.

The TRS shall, from time-to-time, be asked to assist with internal audits of communities within MMA’s portfolio (assessing operations at currently-managed sites), participate in so-called ‘due diligence’ teams (for the purpose of assessing the compliance-related viability of potential new acquisitions) and/or reviewing files at communities within the portfolio for other purposes (e.g. acquisition/rehabilitation scenarios). Such assignments shall be made by the Operations Specialist under the direction of the Vice President of Administration and other leadership team members.

This responsibility requires organization and great attention to detail. The TRS may, on a daily basis, conduct interviews, process paperwork, interact with various compliance teammates, other Michaels teammates, residents and agency specialists. The Traveling Recertification Specialist must be able to track and monitor multiple tasks, all within specific time constraints.

1. Travel to selected communities, portfolio-wide, as directed.
2. Interact with other field-based teammates in accordance with Michaels’ mission statement and core values
3. Conduct applicant interviews and determine eligibility.
4. Coordinate on-site data collections and processing of resident information.
5. Schedule resident recertification interviews.
6. Ensure proper calculation of income, assets, rent levels, etc. and the completion of the (re)certification
7. Coordinate apartment inspections for recertifications (in tandem with the Rental Manager).
8. Maintain resident files in accordance with company policy & regulatory agency policy.
9. Perform any and all other duties as requested or assigned.

Required Experience:
- Three or more years’ experience with affordable multifamily housing management
- LIHTC, COS, USDA-RD & other industry program certifications essential
- LIHTC, Section 8, USDA-RD and other housing experience essential

Required Education/Training:

- High School Diploma or equivalent required.
- Two or more years of college preferred.
- After hiring, will be required to complete any additional program training/testing as mandated.

Required Skills and Abilities:

- Must be able to travel regularly. Remote assignments and related travel may constitute 95%+ of the working hours for this position.
- Must be able to multi-task with specific time constraints.
- Experience with RealPage, YARDI, ResMan and/or other industry-related software essential.
- Excellent organizational skills and attention to detail.
- Professional appearance and ability to resolve conflicts in a professional manner.

Working Conditions:

- Primarily an office environment, but will need the ability to meet residents in their units, show units to potential residents, walk around to inspect the property, often in a multi-storey facility (includes climbing stairs).
- May work around, though not directly with, cleaning solvents, paint fumes and landscaping chemicals.
- Evening and weekend work and travel may be required.

Salary Range Information

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits

We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us. As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more:

• Help make the world a better place in a team-oriented environment.
• Grow with our organization through various professional development opportunities.
• Collaborate and thrive in a company culture where all are welcome

Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day.

Come join our team. You’re going to love it here!