Position Summary

We are seeking a skilled and adaptable WiFi Installation Technician to join our team for a traveling role. In this position, you will be responsible for installing, configuring, and troubleshooting WiFi networks at various client locations nationwide. This position requires frequent travel, often for extended periods, to deliver high-quality wireless solutions for both residential and commercial clients. The ideal candidate is technically proficient, highly organized, and comfortable working independently in diverse environments.

About TengoInternet

Founded in 2002, we are the nation’s largest and pioneering provider of managed WiFi connectivity solutions to the outdoor hospitality industry. We are also the back-to-back winner of the Supplier of the Year Award for the National Association of RV Park and Campground Owners (ARVC), a 12-time Inc 5000 recognized, and a Military-Friendly Company.  

Every connection matters, and we want to be a force for good.  Because every connection matters, we ensure that everyone - our ambassadors, their families, our customers, consumers, and vendors -  are connected for success.  Our vision is big:  a billion changed lives, one connection at a time.  Our mission is simple: Connecting people for success by being an excellent partner and delivering tailored connectivity solutions that work.  Guaranteed.  

Position Purpose and Overview

The WiFi Installation Technician role is responsible for installing, testing, and certifying network installations. They follow the installation procedures and ensure our installations meet the design requirements, customer use cases, and company standards. 

The WiFi Installation Technician plays a key role in ensuring that our new and upgraded networks are designed, programmed, and commissioned according to our company standards and provide the most value for our customers and their guests.

Who You Are:

At TengoInternet, we believe that people matter. Our commitment is to connect each person we hire with a meaningful mission, the right role, personalized development, a supportive team, and the flexibility to balance work and life. As an ideal candidate, you:

• Enjoy working with people.
• Are naturally curious and open-minded.
• Possess intellectual humility and are willing to ask questions or seek help.
• Are self-motivated and take the initiative to find solutions.

What You Do

The WiFi Installation Technician will fulfill the following responsibilities in a manner that upholds our company’s values:

Key Responsibilities

• Installation & Setup
  • Install WiFi systems at client sites, including routers, access points, modems, and network switches.
  • Run and terminate Ethernet and Fiber cables to support WiFi network installations.
  • Mount and position wireless access points for optimal coverage.
  • Configure network equipment for connectivity.
  • Perform RF Survey’s
• Network Troubleshooting
  • Diagnose and resolve WiFi performance issues like weak signal areas, slow speeds, or interference.
  • Test internet and WiFi connections to ensure proper functionality.
  • Provide support for any hardware or software issues that may arise during installation.
• Customer Interaction
  • Communicate effectively with clients to understand their WiFi needs and recommend appropriate solutions.
  • Provide basic training to clients on how to use their new WiFi networks and devices.
  • Maintain a professional and positive demeanor while at client locations.
• Maintenance & Repairs
  • Perform maintenance checks on existing WiFi networks to ensure they are running efficiently.
  • Upgrade equipment and firmware as needed to keep client networks up to date.
  • Troubleshoot any equipment failures or connectivity issues post-installation.
• Documentation & Reporting
  • Maintain accurate records of installations, network configurations, and equipment used.
  • Provide regular reports on work completed to supervisors or project managers.
  • Ensure that installations are completed in compliance with company standards and safety protocols.

Key Performance Indicators

• Meet Installation Monthly and Quarterly Revenue & Gross Margin Goals
• Meet Maintenance Monthly and Quarterly Revenue & Gross Margin Goals
• Providing your monthly expenses promptly to meet the financial closing goal

Qualifications 

• Proven experience in WiFi network installation, IT support, or a related field.
• Strong understanding of wireless networking principles, including SSIDs, IP addresses, DHCP, and encryption methods.
• Proficiency in installing and configuring routers, access points, and network switches.
• Familiarity with running and terminating Cat5e/Cat6 Ethernet cables and Fiber
• Ability to troubleshoot network issues efficiently and effectively.
• Clean & Valid driver’s license and willingness to travel extensively, often for extended periods.
• Excellent communication skills and customer service orientation.
• Basic knowledge of electrical systems and experience using hand tools (e.g., drills, cable testers).

Preferred

• Certifications in networking (CompTIA Network, CWNA, etc.) or related fields.
• Experience with WiFi heat mapping tools and network design software.
• Previous experience working in commercial environments.
• Ability to operate aerial lifts, man lifts, skid steers, and aerial platform equipment
• Familiarity with remote work technologies to communicate while traveling.

Physical Requirements

• Ability to lift up to 50 lbs.
• Comfortable working at heights, such as on ladders.
• Ability to work in various environments, including residential homes, offices, and outdoor locations.
• Willingness to work flexible hours, including weekends and evenings, depending on travel and project requirements.

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