Treasury Management Support Specialist Level 1 - Premier Bank

Position Title: Treasury Management Support Level I

Department: eBanking – Treasury Management Support

Position Reports to: Treasury Management Support Manager / Treasury Management Support Lead

Position Supervises: No direct reports

Position Summary:

Responsible for basic knowledge of multiple system platforms to deliver access and service to all clients such as Business Internet Banking, Bill Pay, ACH Transactions, Wire Transfers, Mobile Banking, Remote Deposit Capture, Positive Pay, as well as other advanced services supported in the department.  Must provide exceptional customer service to all customers, both internal and external.  Resolve customer issues and concerns efficiently and professionally by applying knowledge of products, services, applications, policies, and procedures.  Utilize customer first characteristics when dealing with both internal and external customers. 

Duties and Responsibilities:

• Familiar with Premier Bank’s products, policies, and procedures, specifically applying to Treasury Management
• Responsible for completion of time-sensitive job duties
• Collaborate with internal and external customers to balance customer needs with bank policies and procedures
• Provide backup for basic functions on the Treasury Management team
• Promote and ensure that the customer service delivered is the highest quality
• Actively participate in the creation and execution of plans for team effectiveness
  Confer with manager to clarify priorities, escalation processes and assignments
• Effectively research and respond to customer emails
• Represent Premier Bank in a professional manner at all times
• Complete other duties as assigned

Education, Certification, License and Experience:

• High school graduate or equivalent; Financial, Business or Management related degree preferred
• Banking experience preferred

Skills and Knowledge:

• Must be a business professional with integrity, trustworthiness, and the ability to handle confidential information. Must possess the ability to respond to clients, both internally and externally in a timely manner.  Possess strong organizational skills and be analytical and possess problem solving skills.  Proficient in Word, Excel, and Outlook, with knowledge of QuickBooks and Quicken. 
• Responsible for knowing and ensuring compliance with applicable laws, regulations and guidelines, as detailed in policies that include but are not limited to Bank Secrecy Act and other applicable anti-money-laundering rules, NACHA, Fair Lending, Community Reinvestment Act, Gramm-Leach-Bliley Act, and other laws and regulations as they pertain to the position
• Demonstrate aptitude and willingness to learn and implement new processes
• Ability to work with customers in difficult situations
• Basic knowledge of Treasury Management products and services, various client software programs, and ACH and Wire Transfer networks

Work Environment:

This job operates in a professional office environment. Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms.   The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity. Ability to drive a vehicle for travel is required for the position.

Premier Financial Corp is an Affirmative Action and Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or any other legally protected status.

The above statements are intended to describe the essential functions of the job and the qualifications of the person assigned to it. They are not intended as an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description does not constitute a contract of employment. Employment is “at will” and may be terminated at any time.

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