Treasury Services Call Center Agent - Federal Reserve Bank (FRB)

Company

We are dedicated to serving the public by promoting a strong financial system and a healthy economy for all. These efforts take a team of dedicated individuals doing many different jobs. Together we’re creating a workplace where talented people can thrive, and we welcome your unique background and perspective to help present the best possible solutions for our partners.

Location: #LI-Hybrid

About the Role:

The Federal Reserve Bank of Dallas is seeking a versatile Treasury Services Call Center Agent to answer incoming calls from customers to take enrollments for direct deposit of their federal benefit payments, answer general inquiries and questions, troubleshoot problems and provide information. As the Call Center Agent you will process customer orders, bills and accounts, and applications for service, maintenance and termination.

You Will:

• Provide timely responses to customer inquiries by telephone and/or e-mail in an in or outbound service center, consistent with service and quality standards
• Use a computer and telecommunications technology to communicate with customers, while using a Web-based application to process all calls accurately, professionally, concisely, and timely
• Identify, document, and resolve unique issues in a resourceful and independent manner on behalf of the customer
• Process off-line work accurately and in a timely manner
• Actively participate in training and team meetings
• Comply fully with all applicable Information Security guidelines, and Treasury guidelines and procedures

You Have:

• A high school diploma
• Two years’ experience in a related job
• Bilingual in English/Spanish is preferred
• Skill in oral and written communication
• Skill in customer relations, including the ability to remain composed and patient
• Skill in active listening, understanding others, and problem resolution
• Possesses basic PC skills
• Possesses excellent time management skills
• Ability to use discretion and take initiative
• Ability to work in a team environment
• Ability to multi-task, learns and retains processes quickly
• Equivalent education and/or experience may be substituted for any of the above requirements

Our Benefits:

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully funded pension plan
• Paid vacation, holidays, and volunteer hours; flexible work environment
• Generously subsidized public transportation and free parking
• Annual tuition reimbursement
• Professional development programs, training and conferences
• And more…

Notes:

This position may be filled at various levels based on candidate's qualifications as determined by the department.

Applicants must be eligible to work in the U.S and the role is not available for sponsorship.  ​

This role allows for the employee to work in a hybrid manner with some work conducted onsite at the Federal Reserve work location and some work conducted remotely.  For this specific role, 4 days per week of work can be conducted remotely. Specific schedule details will be discussed during the recruitment process. 

The Federal Reserve Bank of Dallas is proud to be an Equal Opportunity Employer that believes in the diversity of our people, ideas and experiences, and we are committed to building an inclusive culture that represents the communities we serve.

If you need assistance or an accommodation due to a disability, please notify your Talent Acquisition Consultant.

Full Time / Part Time

Regular / Temporary

Job Exempt (Yes / No)

Job Category

Work Shift

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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