Treatment Coordinator - Artistry in Dentistry

Welcome to Artistry in Dentistry, where patient comfort and excellent customer service are our highest priorities. For more than 20 years, Dr. Sheldon Sullivan and our team have offered a warm, spa-like setting for individuals and families. We are dedicated to offering patients and their families state-of-the-art preventive, restorative, and cosmetic care in a comfortable, spa-like environment. With the help of our team, Dr. Sullivan can provide a tranquil atmosphere that encourages patients to relax and enjoy their dental care. When you visit our office, you are in the gentle hands of skilled, highly experienced dental professionals who put your personal comfort first. We work side-by-side with patients to determine the most effective and affordable treatments. Our dentist may also provide sedation dentistry for patients who struggle with dental phobias and other dental care barriers. To increase the comfort of our dental care, we are pleased to offer comfort-focused spa amenities, such as paraffin hand wax treatment, warm neck rolls, and massages. We also offer freshly-baked cookies in our front office. Our goal is to have you feeling pampered and fully satisfied with your experience each time you visit Artistry in Dentistry.

To learn more about our office, check out our website here: https://www.azsmiles.com/

Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have: 

• Work Life Balance

• 3 Weeks Collective Paid Time Off & 8 Paid Holidays 

• Paid Parental Leave 

• Medical/Vision/Dental Benefits 

• 401k Match 

• Professional Growth and Career Advancement Opportunities 

Key Responsibilities 

• Build patient relationships and provide exceptional customer service by creating a calm and warming environment. 

• Act as a liaison or case manager between the practice and the patient.  

• Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment  

• Collect payments and copays.  

• Monitor, schedule, and call patients to fill any Doctor or Hygiene openings. 

• Ensure that patients with outstanding balances are informed of the practice’s financial policy.   

• Schedule new patients within two to four days of their initial call.  

• Ensure that all patient records are current and accurate.  

• Customer service/sales experience 

• Dental office experienced (preferred) 

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

Working Environment & Physical Requirements  

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.