Triage Assistant - LifeLong Medical Care

Overview

LifeLong Medical Care has an exciting opportunity for a Triage Assistant to join our multi-disciplinary team providing primary care services at our Howard Daniel Clinic in Oakland. The Triage Assistant is part of a patient-centered, multi-disciplinary care team composed of clinical providers, medical assistants, and auxiliary staff providing urgent and primary care health services in a community health center setting. Under the supervision of the Center Supervisor the Triage Assistant provides administrative support to the Triage team, is the key link between patients, providers and pharmacies, and assists Triage Team in achieving key objectives.

This is a full time, 40 hrs/wk, benefit eligible position in Oakland. 

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

Benefits

Compensation: $20 - $21/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

Responsibilities

• Functions as liaison between clinic Triage department and LifeLong Medical Care Call Center. Responsible for retrieving, prioritizing, and updating all incoming messages for Triage, and alerting RNs to urgent messages.
• Assists walk-in patients with medication refill issues.
• Initiates the paperwork process that requires clinical input from providers.
• Assists in submitting EDD claims on behalf of providers that are signed up for online EDD.
• Schedules urgent and follow-up appointments in EPIC, our electronic health record system.
• Works closely with the Medication Program Coordinator to assist Contra Costa Cares and other uninsured patients.
• Continually reassesses priority of triage tasks with the team.
• Continually analyzes the triage system to identify problems and make suggestions for stream-lining workflow.
• Coordinates daily with triage RNs to identify needs to be addressed, and provide clerical and administrative support for the triage staff.
• Performs other duties as assigned by supervisor.

Qualifications

• Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
• Strong organizational, administrative, multi-tasking, prioritization and problem-solving skills.
• Ability to work effectively under pressure in a positive friendly manner and to be flexible and adaptive to change.
• Ability to effectively present information to others, including other employees, community partners and vendors.
• Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
• Work in a team-oriented environment with a number of professionals with different work styles and support needs.
• Excellent interpersonal, verbal, and written skills.
• Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
• Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
• Make appropriate use of knowledge/ expertise/ connections of other staff.
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.

Job Requirements  

• High school diploma or GED.
• A minimum of one year experience working in a health care setting or one year of health science-related college course work.
• Experience with electronic health records.
• Proficient in Microsoft office Word, Excel, Outlook and Internet.

Job Preferences

• College degree in related field.
• Interest in or prior experience working in Community Health, experience as part of a team based care model a plus.
• EPIC experience a plus.