Truck Field Service Technician - HOLT Truck Centers at Holt Texas
Oklahoma City, OK
About the Job
Holt Truck Center in OKC, Oklahoma is seeking an experienced On-Highway Truck Service Technician-Field
The incumbent for this position will provide exceptional customer service while inspecting, repairing, and providing maintenance to trucks, trailers, and attachments for On-Highway vehicles
Possession of a CDL Class A will be required
Our address is 1735 W Reno Ave., Oklahoma City, OK 73106
The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Essential Functions:
Troubleshoots, diagnoses, and repairs International On-Highway trucks
Performs engine and related equipment repairs on Trucks and Trailers
Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs
Adheres to contamination control and HAZMAT rules and regulations
Provides quality control/assurance inspections of completed tasks including road testing
Uses computers and related software to assist in diagnosing and reprogramming engines
Completes documentation for service reports, timecards, parts requisition, and returns
Maintains all company equipment, tools, and vehicles in a good, clean, and working order
Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
Operates equipment and vehicles with possession of all necessary licenses and certificates
Travels to and from the job site and travels to retrieve parts
Listens and understands customer complaints, quotes and explains repair costs, and schedules appointments with customers while providing clear communications
Orders parts needed to complete repairs
Completes and files documentation necessary to justify billing
Responds to customer needs after hours when needed
Communicates job progress to supervisor and customer as needed
Works overtime as required by workload and customers’ needs
Maintains a P Factor of 100% or greater
Maintains less than .5% rework for years of total sales
Projects professionalism with both internal and external customers, including personal appearance
Acts as a mentor and coach to lower level Technicians
Completes all assigned Technician Training Path courses and safety training
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Requires regular and punctual employee attendance
Performs other duties as assigned
Knowledge, Skills, and Abilities:
Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
Knowledge and proficiency with current computer software, related hardware, and On-Highway Truck electronic systems diagnostic tooling
Knowledge and ability to explain how various systems function on trucks and trailers
Operation and control skills of On-Highway Trucks & Trailers
Problem-solving and troubleshooting skills
Verbal communication skills
Exceptional skills in customer service
Excellent time management and organizational skills
Ability to follow logical troubleshooting procedures
Ability to learn and navigate diagnosing/troubleshooting software
Ability to work independently and as part of a team
Ability to be self-starting and motivated
Ability to operate a conventional forklift
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair and overhead crane
Ability to operate an On-Highway Truck on public roads
Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
Ability to read, write, and understand information
Ability to listen to and understand information and ideas presented through spoken words and sentences
Education and Experience:
High school diploma or equivalent
Must have at least 5 years of experience required
CDL – Class A or B preferred
ASE Certifications preferred
Additional Requirements:
Must own and maintain the necessary tools to efficiently perform the job
Must maintain a DOT Medical Certification
Must have a clean driving record
Physical Requirements:
A significant amount of time sitting, standing, walking, kneeling, crouching, stooping, crawling, climbing, and reaching
Constant movement and use of hands, this position requires good manual dexterity
Communicates with customers, service managers, and co-workers
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Be able to maneuver safely and work underneath equipment
Frequently lifts and moves materials and equipment up to 70 lb
Ascends/descends with gradual or continuous progress by oneself, using both hands and feet, and climbs up and down ladders and/or equipment
Work Environment:
Frequently works outdoors around moving mechanical parts and is exposed to weather extremes that include inclement weather, heat, cold, and humidity
Exposure to minor burns, cuts, bites, or stings
Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
Exposure to hazardous conditions and contaminants
Works in an enclosed vehicle or equipment
Works in extremely bright or inadequate lighting
Exposure to high noise levels
Requires wearing common protective or safety equipment
Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification
They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified
All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
#LI-HTC
The incumbent for this position will provide exceptional customer service while inspecting, repairing, and providing maintenance to trucks, trailers, and attachments for On-Highway vehicles
Possession of a CDL Class A will be required
Our address is 1735 W Reno Ave., Oklahoma City, OK 73106
The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Essential Functions:
Troubleshoots, diagnoses, and repairs International On-Highway trucks
Performs engine and related equipment repairs on Trucks and Trailers
Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs
Adheres to contamination control and HAZMAT rules and regulations
Provides quality control/assurance inspections of completed tasks including road testing
Uses computers and related software to assist in diagnosing and reprogramming engines
Completes documentation for service reports, timecards, parts requisition, and returns
Maintains all company equipment, tools, and vehicles in a good, clean, and working order
Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
Operates equipment and vehicles with possession of all necessary licenses and certificates
Travels to and from the job site and travels to retrieve parts
Listens and understands customer complaints, quotes and explains repair costs, and schedules appointments with customers while providing clear communications
Orders parts needed to complete repairs
Completes and files documentation necessary to justify billing
Responds to customer needs after hours when needed
Communicates job progress to supervisor and customer as needed
Works overtime as required by workload and customers’ needs
Maintains a P Factor of 100% or greater
Maintains less than .5% rework for years of total sales
Projects professionalism with both internal and external customers, including personal appearance
Acts as a mentor and coach to lower level Technicians
Completes all assigned Technician Training Path courses and safety training
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Requires regular and punctual employee attendance
Performs other duties as assigned
Knowledge, Skills, and Abilities:
Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
Knowledge and proficiency with current computer software, related hardware, and On-Highway Truck electronic systems diagnostic tooling
Knowledge and ability to explain how various systems function on trucks and trailers
Operation and control skills of On-Highway Trucks & Trailers
Problem-solving and troubleshooting skills
Verbal communication skills
Exceptional skills in customer service
Excellent time management and organizational skills
Ability to follow logical troubleshooting procedures
Ability to learn and navigate diagnosing/troubleshooting software
Ability to work independently and as part of a team
Ability to be self-starting and motivated
Ability to operate a conventional forklift
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair and overhead crane
Ability to operate an On-Highway Truck on public roads
Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
Ability to read, write, and understand information
Ability to listen to and understand information and ideas presented through spoken words and sentences
Education and Experience:
High school diploma or equivalent
Must have at least 5 years of experience required
CDL – Class A or B preferred
ASE Certifications preferred
Additional Requirements:
Must own and maintain the necessary tools to efficiently perform the job
Must maintain a DOT Medical Certification
Must have a clean driving record
Physical Requirements:
A significant amount of time sitting, standing, walking, kneeling, crouching, stooping, crawling, climbing, and reaching
Constant movement and use of hands, this position requires good manual dexterity
Communicates with customers, service managers, and co-workers
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Be able to maneuver safely and work underneath equipment
Frequently lifts and moves materials and equipment up to 70 lb
Ascends/descends with gradual or continuous progress by oneself, using both hands and feet, and climbs up and down ladders and/or equipment
Work Environment:
Frequently works outdoors around moving mechanical parts and is exposed to weather extremes that include inclement weather, heat, cold, and humidity
Exposure to minor burns, cuts, bites, or stings
Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
Exposure to hazardous conditions and contaminants
Works in an enclosed vehicle or equipment
Works in extremely bright or inadequate lighting
Exposure to high noise levels
Requires wearing common protective or safety equipment
Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification
They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified
All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
#LI-HTC