TxDMV - VTR Operations Specialist III - TEXAS DEPARTMENT OF MOTOR VEHICLES
Austin, TX
About the Job
Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00045852
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
This position is a hybrid position in Austin (subject to change). Employees are required to report to the office as directed.
To apply for this position, complete an on-line application through theApplicant Career SectionorWorkInTexas. TxDMV does not accept paper applications.Your application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application.
Applicants who require an accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.
GENERAL DESCRIPTION
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services.and#8239; We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
Provides customer service for special plates registration activities in the Vehicle Titles and Registration Division (VTR), Special Plates Unit. Work involves retrieving title and registration information from master files or databases and verifying against applications, forms and original documents; researching and analyzing manuals, regulations and laws to ensure compliance with established procedures and resolves problems; and handling confidential and sensitive correspondence and communications regarding compliance with DPPA. Work requires contact with governmental agencies and extensive contact with the public. Employees at this level perform work independently on assignments; however, all unusual issues are referred to the supervisor.
ESSENTIAL DUTIES
and#8239;
Provides routine information and assistance pertaining to vehicle title and registration procedures, laws, rules and regulations; refers customers to appropriate source for complex problems or questions; processes special applications and reports.
Prepares and edits correspondence/production work, memos and reports for proper format, spelling, grammar, punctuation, typographical errors, syntax and style using a personal computer and applicable software.
Retrieves title and registration information from master files or databases and verifies against applications, forms and original documents.
Researches and analyzes manuals, regulations and laws to ensure compliance with established procedures and resolves problems.
Provides information and support for TxDMV Headquarters, 16 TxDMV Regional Service Centers and 254 County Tax Assessor-Collector offices.
Processes special plate applications for registration which require special expertise or additional research.
Makes complex decisions based on interactive inquiries and dialog with appropriate title and registration software applications.
Handles confidential and sensitive correspondence and communications regarding compliance with DPPA.
Answers multi-line telephones, routes message and responds to telephone inquiries.
Provides internal and external customer service through oral and written communications.
Maintains a productive working relationship with coworkers, management and customers.
Travels up to 5% of the time. Travels by car (may include flying).
May include overnight travel. May require working extended hours and some evenings and weekends, as needed.
Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
Performs additional branch related duties as assigned by the Branch Manager and/or Lead Worker.
Performs oth r job-related duties as assigned.
Qualifications:
MINMUM QUALIFICATIONS
Education and Experience
and#8239;
Graduation from high school or equivalent plus two (2) years' experience in a high-volume customer service, data entry/management, or general office administration environment. Experience and education may substitute for one another on a year per year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)
REGISTRATION, CERTIFICATION AND/OR LICENSURE
A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
BENEFITS
The State of Texas offers a variety ofbenefitsfor you and your family that are comprehensive and, on average, make up about one-third of total compensation.Benefits include:
Retirement Plan
Paid Group Health Life Insurance for employees
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Longevity Pay
Dental
Vision
Dependent Optional Life Insurance
Voluntary ADD Insurance
Dependent Health Life Insurance
Health Dependent care flexible spending accounts
Tuition Assistance Program
QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education'sPublic Student Loan Forgiveness (PSLF) Program.
Job offers and continuation of employment is contingent upon:
Proof of education and experience listed on the application
Eligibility to work in the United States
Satisfactory results from a pre-employment criminal history background check and driver's record check
Compliance with Selective Service registration for males ages 18-25
Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.
Military:
If selected for the position the following must be provided for proof of military employment preference:
Veteran must provide form DD 214
Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on theState Auditor's OfficeJob Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor's OfficeMilitary Crosswalk Guide.
TheTexas Veterans Commissionprovides helpful employment information.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, military status, protected activit
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
This position is a hybrid position in Austin (subject to change). Employees are required to report to the office as directed.
To apply for this position, complete an on-line application through theApplicant Career SectionorWorkInTexas. TxDMV does not accept paper applications.Your application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application.
Applicants who require an accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.
GENERAL DESCRIPTION
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services.and#8239; We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
Provides customer service for special plates registration activities in the Vehicle Titles and Registration Division (VTR), Special Plates Unit. Work involves retrieving title and registration information from master files or databases and verifying against applications, forms and original documents; researching and analyzing manuals, regulations and laws to ensure compliance with established procedures and resolves problems; and handling confidential and sensitive correspondence and communications regarding compliance with DPPA. Work requires contact with governmental agencies and extensive contact with the public. Employees at this level perform work independently on assignments; however, all unusual issues are referred to the supervisor.
ESSENTIAL DUTIES
and#8239;
Provides routine information and assistance pertaining to vehicle title and registration procedures, laws, rules and regulations; refers customers to appropriate source for complex problems or questions; processes special applications and reports.
Prepares and edits correspondence/production work, memos and reports for proper format, spelling, grammar, punctuation, typographical errors, syntax and style using a personal computer and applicable software.
Retrieves title and registration information from master files or databases and verifies against applications, forms and original documents.
Researches and analyzes manuals, regulations and laws to ensure compliance with established procedures and resolves problems.
Provides information and support for TxDMV Headquarters, 16 TxDMV Regional Service Centers and 254 County Tax Assessor-Collector offices.
Processes special plate applications for registration which require special expertise or additional research.
Makes complex decisions based on interactive inquiries and dialog with appropriate title and registration software applications.
Handles confidential and sensitive correspondence and communications regarding compliance with DPPA.
Answers multi-line telephones, routes message and responds to telephone inquiries.
Provides internal and external customer service through oral and written communications.
Maintains a productive working relationship with coworkers, management and customers.
Travels up to 5% of the time. Travels by car (may include flying).
May include overnight travel. May require working extended hours and some evenings and weekends, as needed.
Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
Performs additional branch related duties as assigned by the Branch Manager and/or Lead Worker.
Performs oth r job-related duties as assigned.
Qualifications:
MINMUM QUALIFICATIONS
Education and Experience
and#8239;
Graduation from high school or equivalent plus two (2) years' experience in a high-volume customer service, data entry/management, or general office administration environment. Experience and education may substitute for one another on a year per year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)
REGISTRATION, CERTIFICATION AND/OR LICENSURE
A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
BENEFITS
The State of Texas offers a variety ofbenefitsfor you and your family that are comprehensive and, on average, make up about one-third of total compensation.Benefits include:
Retirement Plan
Paid Group Health Life Insurance for employees
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Longevity Pay
Dental
Vision
Dependent Optional Life Insurance
Voluntary ADD Insurance
Dependent Health Life Insurance
Health Dependent care flexible spending accounts
Tuition Assistance Program
QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education'sPublic Student Loan Forgiveness (PSLF) Program.
Job offers and continuation of employment is contingent upon:
Proof of education and experience listed on the application
Eligibility to work in the United States
Satisfactory results from a pre-employment criminal history background check and driver's record check
Compliance with Selective Service registration for males ages 18-25
Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.
Military:
If selected for the position the following must be provided for proof of military employment preference:
Veteran must provide form DD 214
Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on theState Auditor's OfficeJob Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor's OfficeMilitary Crosswalk Guide.
TheTexas Veterans Commissionprovides helpful employment information.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, military status, protected activit
Source : TEXAS DEPARTMENT OF MOTOR VEHICLES
