UAS ROC Flight Operator - Percepto

Percepto is the leading provider of autonomous inspection and monitoring solutions that harness robotics, including our very own market-leading industrial drone-in-a-box solution. Our team is made up of software and hardware engineers, industry experts, and professionals who are all passionate about innovation and are driven to push the boundaries of what’s possible with software, AI, and hardware. We are a fast-growing company with offices in Israel, the U.S., and Australia, with Fortune 500 clients worldwide. Our company growth is not stopping any time soon, and we are looking for great talent like you to join our team as a UAS ROC Flight Operator!

Job Summary: In this position, you will take a part of our operations team playing a critical role as our customers revolutionize the way they inspect and monitor vital infrastructure and assets. 

We are seeking a dedicated and skilled UAS ROC Flight Operator to join our team. The successful candidate will be responsible for conducting autonomous and remote drone flights, ensuring precision, safety, and compliance with all regulatory and customer requirements. This position is an onsite position at our Remote Control Operations Center located in Riviera Beach, FL, and requires working in shifts, including night shifts, and covering rotational on-call status during nights and weekends. The role is crucial for ensuring the safe and efficient operation of drone missions for various applications, such as surveillance, asset inspection, emission detection, and data collection. This role requires technical expertise, strong problem-solving skills, and the ability to work under pressure in a fast-paced environment.

Employment Type: Full-Time, Shift Work 

Location: Control Center, West Palm Beach, FL

Flight Operations:

• Conduct autonomous drone flights using advanced flight control software and hardware systems.
• Monitor and control drone missions in real-time from the Control Center.
• Ensure all flights are conducted in compliance with company policies and regulatory requirements.
• Perform pre-flight and post-flight checks, including battery management, system diagnostics, and data logging.

Mission Planning:

• Develop and execute detailed flight plans based on mission objectives.
• Analyze environmental conditions and terrain to optimize flight routes.
• Coordinate with other team members and departments to ensure mission success.

Safety and Compliance:

• Adhere to all safety protocols and procedures during drone operations.
• Stay updated on current aviation regulations and industry best practices.
• Report and document any incidents, malfunctions, or anomalies during flights.

Data Management:

• Collect, process, and analyze data gathered during drone missions.
• Maintain accurate records of flight logs, maintenance, and operational data.
• Collaborate with data analysts to ensure the integrity and usefulness of collected data.

Technical Support:

• Troubleshoot and resolve technical issues with drone systems.
• Provide feedback and suggestions for improvements in drone technology and operational procedures.

Shift Work:

• Work in rotating shifts, including night shifts and weekends, to ensure 24/7 coverage of drone operations.
• Be on-call during scheduled nights and weekends to respond to urgent operational needs and emergencies.

Customer Service Experience:

• Proven customer service experience working with both internal and external customers to address inquiries, resolve issues, and ensure satisfaction.
• Experience handling customer concerns in a timely and empathetic manner, ensuring a positive customer experience.
• Collaboration skills to work effectively with internal teams to resolve customer issues and improve service delivery.

Requirements:

• High school diploma or equivalent required; associate or bachelor’s degree in a relevant field preferred
• Licensed FAA Part 107 drone operator 
• At least 1-2 years of proven experience in drone operation, aviation, or remote-control systems is highly desirable
• Must be willing to work in rotating shifts and be on-call during weekends as needed
• Successfully work both independently and as part of a high-performance team.
• Familiarity with GIS software and data integration.  
• Great customer-facing skills.
• Strong communication skills – written, verbal, and presentation.
• Self-motivated, self-starter, energetic, assertive.
• Ability to work independently and make quick decisions in high-pressure situations
• Ability to maintain focus and attention to detail while monitoring screens and systems for extended periods during the entire shift
• Ability to self-learn in a highly dynamic and ambitious work environment
• Ability to work collaboratively in a team environment and adapt to changing priorities and challenges.  
• Ability to work long hours and sit for extended periods while operating equipment.  

We offer:

• Competitive compensation: shift differentials, on-call premiums
• Benefits: medical/dental/vision with company premium allowance, Health Reimbursement & Savings Accounts, 401(K) Plan
• Paid Time Off
• Great career opportunities
• Working with cutting-edge autonomous systems
• Full training provided
• Great team and supportive environment

Why join Percepto? We care about the people we work with; we want our team members to grow and develop professionally, to find their jobs rewarding and intellectually stimulating, and of course - to have fun and feel that they are part of the Percepto family.