UI / UX Researcher at Kforce Inc.
Grand Rapids, MI 49512
About the Job
- Plan and execute qualitative and quantitative user research using an array of research techniques
- Analyze user's behavioral and attitudinal data to uncover customer pain points and unmet needs
- Conduct a range of research methods including user interviews, usability testing, surveys, ethnographic studies, contextual inquiry, and concept testing
- Synthesize and present research findings in context
- Leverage human centered design principles to develop journey maps, user personas, and jobs to be done
- Work closely with Product, Design, and Development teams to regularly integrate user feedback into the product design and development process
- Ability to accurately scope research initiatives by collaborating with stakeholders
- Leverage existing data and ability to tie insights to analytics
- Work in a SAFE Agile environment, coordinating projects by sprints
- Effectively manage vendor partner relationships ensuring that output meets internal expectations
Requirements:
- Bachelor's degree or advanced degree in Human-Computer Interaction, Interaction Design, Cognitive Psychology, Computer Science, Visual Design, or similar field
- 3+ years of experience with UX Research
- Solid understanding of wireframes, storyboards, user flows, process flows and site maps
- Experience with unmoderated testing and prototyping tools
- Solid grasp on Human Centered Design
- Expert written and verbal communication skills and attention to detail
- Portfolio demonstrating your expertise and ability to articulate your process
- Positive attitude, collaborative spirit and openness to giving and receiving feedback
- Ability to work effectively both individually and as part of cross-functional teams
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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