Underwriter Support Specialist - American International Group

This position is part of the Underwriting support career progression and may report to a Senior Specialist, UW Support, Team Leader, or to a Team Manager, Underwriting Support.   This role assists the underwriters by screening risk offerings and with pre and post-binding processes. The role also performs services including problem-solving or research projects requiring broad insurance and/or procedural knowledge and works under direct supervision.

In addition to the traditional UA duties, this role will:

• Support regional UA Manager in overseeing all daily business activities and act as the first point of call for all UAs in the region
• Review new submissions against prescribed criteria to determine if risk qualifies for LOB risk appetite.  Triages submission for missing information and follows up with the broker for outstanding items.
• Performs a comparison of renewal submission information against prior year information and documents differences for underwriting (i.e. – large exposure change, new entities or sold entities, change in operations, significant change in loss history, etc.).
• Renewals - prior to policy expiration, reviews policies for manuscript endorsements and initiates the manuscript endorsement approval process on behalf of underwriting.
• Issues policies, endorsements, and cancellations; prepares policy writing instructions and premium billings, and processes individual policy filings.
• Completes loss rating and develops initial pricing, basic coverage structuring, quotation, and binder packages on behalf of the underwriter.
• Possess an in-depth understanding of coverages and program structures, as well as internal policy coding systems to ensure account completeness.
• Designated as the first point of contact for brokers.
• Assists the underwriter in the preparation of business, and metric reports; assists in the review of procedures to resolve issues.
• Trains and provides oversight of less experienced support staff.
• Participates in projects as required.
• Establish effective relationships with internal and external customers.
• Performs quality control of all work returned from Shared Services (i.e. – manual rating, policies, endorsements, etc.).
• Performs quality control of premium audit statements prior to underwriting review; documents discrepancies and work with the premium auditor for resolution.
• Performs quality control of adjustments prior to underwriting review; documents discrepancies and works with CS adjustment team for resolution.
• Attend broker or client meetings as requested by underwriting.

Job Requirements:

• At least 1 year of knowledge in commercial insurance policy forms and regulatory requirements; Bachelor’s degree preferred or equivalent work experience.
• Prioritizing – able to navigate and switch between multiple proprietary, vendor, web-based, and standard computer systems.
• Microsoft Office – proficiency in Excel, Word, and Powerpoint
• Learning Agility – willingness to learn from experiences and new situations.
• Client Servicing – ability to anticipate client (internal and external) needs and act proactively.
• Problem Solving – identify problems and solutions matched to the appropriate solutions.
• Attention to Detail – demonstrate attention to detail to ensure accurate documentation is maintained.
• Leadership Skills – ability to mentor peers in the team

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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