Underwriting Shared Service Team Leader - Beazley Management Limited

Job Title: Underwriting Shared Service Team Leader

Division: Shared Service Operations

Reports To: As per Beazley’s organization chart

Key Relationships: Underwriting Operations, Underwriting leaders, Compliance, Risk
Management, IT, Underwriters, Brokers, Facilities, Finance,
Reinsurance, external clients and service providers

Job Summary: To lead a global team of Account Administrators responsible for
delivering a variety of underwriting shared service tasks within
Centers of Excellence. To assist in the development and
implementation of strategic initiatives designed to develop a best
in class underwriting shared service function.

FLSA: Exempt

Location: Atlanta or West Hartford

Key Responsibilities:

•  Partner with the Underwriting Shared Service Lead to ensure your team provides
  seamless operational support for the tasks assigned to them.
• Manage and motivate team members to ensure the highest standards of quality of
  work are delivered and that all work adheres to SLAs covering time and quality
  standards.
• Create a strong partnership between the Underwriting Shared Service Team and our
  external service providers where the two teams work collaboratively to consistently
  meet performance and quality targets.
•  Manage vendor performance and work collaboratively to resolve any queries or
  performance issues in order to minimize the impact to the business and prevent
  reoccurrence.
• Quickly identify issues preventing adherence to SLAs and take appropriate action to
  rectify.
• Work with the Shared Service Quality Assurance Team to continuously review the
  outputs of quality audit report and feedback from stakeholders; identify any areas of
  improvement and implement actions to remediate and improve performance.
•  Ensure members of the team are producing the appropriate level of output, and any
  performance issues are appropriately recognized, challenged and resolved.
•  Host re-occurring team meetings, discussing capacity issues, training requirements and
  workflow status.
• Own the service catalogue, service levels and metrics for the shared services
  supported.
• Produce weekly, monthly, quarterly and annual metrics on team performance, controls,
  workflow, capacity, platform output, etc.
• Work with Operational Excellence and any key stakeholders to transition any new tasks
  in to the team, ensuring seamless integration and alignment with overall business
  objectives.
• Maintain and develop key relationships including those with underwriters, brokers and
  external clients, responding to client queries in an accurate and timely fashion.
• Partner with Heads of and Underwriting Ops Team Leaders for day-to-day
  engagement/conflict resolution.
• Ensure appropriate controls are embedded across your teams, including a robust peer
  review process for high impact tasks.
• Work on optimizing processes and reducing internal and external handoffs within
  overall value chain.
• Capacity management and planning – build a resilient team, effectively managing the
  workflow and removing any key person dependencies.
• Ensure SLAs are frequently reviewed, updated and communicated based on changing
  business needs.
•  Serve as the primary point of contact for the Underwriting Shared Service Team and build
  strong working relationships with key stakeholders and senior management.
•  Serve as a subject matter expert on process changes and system initiatives impacting
  services within your center of excellence, including being a representative of Shared
  Service on system user groups.
•  Identify opportunities to standardize/centralize/improve/automate processes, and drive
  those forward to implementation to improve efficiency of service provision.
• Ensure that people are effectively recruited, deployed and developed to anticipate and
  meet current and future needs.
•  Foster a spirit of inclusion, teamwork and unity that reflects Beazley’s overall workplace
  culture, values and appreciation of the benefits of diversity.
• Act as a manager, mentor and coach to direct reports to enable them to fulfil their
  potential ensuring continuous development of them and the wider team.
• Identify skills and capability gaps within the Underwriting Shared Service Team, coordinate
  training programs to ensure these are addressed appropriately to enable the team to
  become SME process owners and deliver the highest quality of service.
• Ensure direct reports are supported in contributing to the delivery and achievement of the
  overall team and business objectives
• Build and maintain personal development plans for all members of your team, ensuring
  these are appropriately monitored and adhered to and discussed as part of bi-annual
  appraisals.

General

It is important that within all your interactions both internally and externally you adhere
Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing as they
contribute to an internal environment of teamwork and promote a positive brand image and
experience to our external customers.

We also expect Beazley employees to:

• Adopt the Beazley culture of professionalism, integrity, effectiveness and dynamic attitude
  that contributes to an internal environment of teamwork and promotes a positive brand
  image and experience to our external customers.
•  Comply with Beazley procedures, policies and regulations including the code of
  conduct. Undertake training on Beazley policies and procedures as delivered by your
  line manager, Talent Management or assurance teams (compliance, risk, internal
  audit) either directly, via e-learning or the learning management system.
• Display business ethics that uphold the interests of all our customers.
  Ensure all interactions with customers are focused on delivering a fair outcome,
  including having the right products for their needs.
•  Comply with any specific responsibilities necessary for your role as outlined by your
  line manager, Talent Management or assurance teams (compliance, risk, internal
  audit) and ensure you keep up to date with developments in these areas. This may
  include, amongst others, Beazley’s underwriting control standards, Beazley’s claims
  control standards, other Beazley standards and customer relationship management.
• Carry out additional responsibilities as individually notified, either through your
  objectives or through the learning management system. These may include
  membership of any Beazley committees or working groups.

Personal Specification

This role requires excellent leadership and communication skills, a collaborative approach to
working with internal and external stakeholders and a strong focus on continuous
improvement.

Skills and Abilities

•  A collaborative leader with strong interpersonal and leadership skills
• Strong leadership and stakeholder management skills
• Excellent communication skills and strong customer-centric focus
•  Problem solving skills
•  The ability to manage own time, effectively manage the workload of others, meet
  deadlines and prioritize
• Numerate
•  Computer skills – working knowledge of MS Office, including SharePoint, Teams,
  Word and Excel
• Strong analytical skills
•  Ability to work under pressure and complete tasks and projects within timelines
• Attention to detail to ensure work is performed with high quality and accuracy
• Strong relationship management skills
• Ability to work as part of a team and proactively take initiative

Knowledge and Experience

•  Experience in managing and developing a high performing team
• Experience in managing external service providers
•  Change management experience
• Proven underwriting administrative experience with sound knowledge of end to end
  underwriting processes.
• Experience leading a team responsible for servicing high volume administrative tasks,
  producing MI reports and assisting others to deliver business objectives.

Aptitude and Disposition

• Outcome focused, self-motivated, flexible and enthusiastic.
• Professional approach to successfully interact with managers/colleagues/external
  suppliers.
• Values continuous learning and development for self, direct reports, and others within
  group
• Ability to motivate a team to deliver the highest standards of output
  Competencies
•  Achievement orientation
• Analytical thinking
•  Information seeking
•  Customer focus
• Collaborative
• Curiosity
• Initiative
• Problem solving
• Detail orientated
• Time management
•  Relationship building
• Effective communication skills
• Comfortable dealing with ambiguity
• Change agent

Who We Are

Beazley is a specialist insurance company with over 30 years’ experience helping people,
communities and businesses to manage risk all around the world. Our mission is to inspire
our clients and people with the confidence and freedom to explore, create and build – to
enable businesses to thrive. Our clients want to live and work freely and fully, knowing they
are benefitting from the most advanced thinking in the insurance market. Our goal is to
become the highest performing sustainable specialist insurer.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial
institutions and contingency; covering risks such as the weather, film production or
protection from deadly weapons.

Our Culture

We employ over 2,000 people globally, hosting a wonderful diversity of cultures,
experiences and backgrounds. We are proud of our family-feel culture at Beazley that
empowers our staff to work from when and where they want, in an adult environment that
is big on collaboration, diversity of thought and personal accountability.

Our three core values inspire the way we work and how we treat our people and customers.

• Be bold
• Strive for better
• Do the right thing

Upholding these values every day has enabled us to become an innovative and responsive
organization in touch with the changing world around us – our ambitious inclusion &
diversity and sustainability targets are testament to this.

We are proud to offer a flexible working environment, where our employees are able to
work from the location that they consider most appropriate for the tasks they are
undertaking. There will still be a requirement to attend the office based on business need,
but our people are empowered to work with their teams to establish a model that works well
for the individuals and for stakeholders.

Explore a variety of networks to assist with professional and/or personal development. Our
Employee Networks include:

•  Beazley RACE - Including, understanding and celebrating People of Colour
• Beazley SHE - Successful, High potential, Empowered women in insurance
• Beazley Proud - Our global LGBTQ+ community
•  Beazley Wellbeing - Supporting employees with their mental wellbeing
•  Beazley Families - Supporting families and parents-to-be

We encourage internal career progression at Beazley, giving you all the tools you need to
drive your own career here, such as:

• Internal Pathways (helping you grow into an underwriting role)
• iLearn (our own learning & development platform)
• LinkedIn Learning
• Mentorship program
• External qualification sponsorship
• Continuing education and tuition reimbursement
• Secondment assignments
• Beazley SHE - Successful, High potential, Empowered women in insurance
•  Beazley Proud - Our global LGBTQ+ community

As a Beazley employee, you are provided access to our fantastic array of benefits. We are
committed to offering employees and their families a comprehensive benefits package.
Examples of some of our benefits include:

• Lifestyle allowance
• Commuting reimbursement
• Free in-office lunch, daily
• Six months parental leave
• Sabbatical (after 10 years of service)
• Retirement plan matching (varies by country)

Salary for this role will be tailored to the successful individual’s location and experience. The expected compensation range for this position is $80,000- $90,000 per year plus discretionary annual bonus. You will be able to discuss your salary expectations should you be contacted about this role.