Underwriting Supervisor - Quantum Electronic Payments

Unlock your potential with Quantum ePay® - a payment processing firm that helps business owners lower their costs, earn more money, and improve their quality of life.

We offer truly innovative payment processing solutions and an ever-expanding line of products to boost productivity, enabling our clients to operate efficiently and effectively in confidence. With a focus on providing exceptional service to our merchants, we bestow integrity, teamwork, passion and delivering reliable service. Our company is growing incredibly fast, and we are seeking experienced business professionals! If success and passion motivate you, join us and maximize your potential with Quantum ePay.

The Underwriting Supervisor will lead a team of Underwriter I professionals in assessing merchant applications for payment processing services. Your role is pivotal in ensuring the integrity of our underwriting process, mitigating risk, and fostering customer satisfaction. With a focus on efficiency, accuracy, and exceptional service delivery, you will contribute to the continued success and growth of our organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide leadership and guidance to a team of Underwriter I professionals, fostering a collaborative and high-performance work environment.
• Review and approve complex merchant applications, ensuring compliance with credit/risk scales, bank underwriting requirements, and company policies. Analyze credit reports, financial statements, and other relevant documents to assess risk accurately.
• Conduct thorough audits of underwriting files to ensure accuracy, consistency, and adherence to established guidelines.
• Identify trends, potential risks, and areas for process improvement, implementing innovative solutions to enhance efficiency and mitigate risk.
• Track key performance metrics, such as application processing times, approval rates, and customer satisfaction levels. Generate reports and provide insights to senior management to drive informed decision-making and continuous improvement initiatives.
• Perform additional duties as assigned.

QUALIFICATIONS:

• Must have 3+ years of merchant underwriting experience, preferably in a senior role.
• Ability to quickly learn and adapt to new proprietary software (CRM) as well as third party vendor systems
• Demonstrate the ability to solve critical business issues using innovative solutions
• Proven ability in providing excellent and personalized customer service
• Excellent verbal and written communication skills
• Excellent research skills
• Detail-oriented
• Ability to write reports, business correspondence and procedure manuals
• Ability to calculate figures and amounts, such as, discounts, proportions, percentages, and volume
• Experience overseeing a remote team is a plus

SALARY:

This role includes quarterly profit-sharing bonuses as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and/or other benefits.

• Base salary range: $60,000 - $70,000
• Salary including quarterly profit-sharing bonus and comprehensive benefits program range (annualized): $80,725 - $91,725

WHY WORK HERE?

• Awarded Top Workplace of Orange County by the OC Register!
• Flex PTO!
• New state-of-the-art, open-concept facility with stand-up desks, balance boards, stationary bikes and more!
• Work hard, play hard culture!
• Monthly Beer Socials and BBQs!
• Proven "promote from within" mentality!
• Benefit offerings:
  • Medical, dental, vision, acupuncture and chiropractic
  • 401k Safe Harbor; 100% employer match processed semi-monthly, up to 4%
  • Profit Sharing; paid on a quarterly basis